Retail Customer Experience Associate, Firewheel Town Center - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers by engaging with shoppers in-store and online, supporting customer satisfaction, and driving cross-category sales. You will use knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role works across different departments and areas throughout the day. You will build client relationships through outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support operational execution through floor readiness, events, merchandise setup, and opening and closing procedures. Selling colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and keeping the sales floor clean and organized. They welcome customers, build relationships, maintain the sales floor and fitting rooms, update signs and pricing, support merchandise moves, share loyalty program benefits, and work toward sales goals while collaborating with colleagues. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability. The role involves frequent customer and colleague communication, use of electronic devices and register equipment, and physical activity including standing, moving, lifting, reaching, and climbing ladders.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create personalized shopping experiences by engaging with customers across in-store and online touchpoints.
- Drive cross-category sales and support business goals through product recommendations and customer service.
- Use knowledge of fashion, fit, and function, along with digital tools, to support the customer journey.
- Build client relationships using outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Prepare for the day by reviewing sales goals and learning about new arrivals, top-selling items, trends, and promotions.
- Welcome customers and build friendly, personal relationships.
- Maintain a shoppable sales floor and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
- Share loyalty program benefits, ensure customers have what they need, and provide a sincere closing and thank-you.
- Support colleagues through honest, caring, collaborative teamwork.
- Work toward sales goals and continue learning to improve individual and store results.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
