Retail Support Associate - Shoe Expeditor, Century City - Full Time
About The Position
As a Shoe Expeditor in Macy’s Women’s Shoe department, you help ensure smooth store operations by quickly locating and delivering requested products to selling colleagues, keeping the department clean and organized, and providing exceptional customer service. The role calls for urgency, attention to detail, teamwork, and the ability to manage multiple tasks in a fast-paced retail environment. Flexible availability is required, including days, evenings, nights, weekends, and holidays. The position includes customer assistance and sales transactions, pulling and staging stockroom and digital orders, maintaining merchandise displays and inventory, processing new and damaged items, and keeping pricing and signage accurate. It also involves regularly using technology to update product prices, promotions, and information in accordance with company guidelines and policies. The role requires frequent computer and handheld-device use, standing and moving for extended periods, and heavy lifting and other physical activities. Macy’s describes its workplace as dynamic and inclusive, with opportunities for learning, leadership development, colleague resource groups, and volunteering. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, nights, weekends, and holidays, with regular and dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Self-starter who can adapt quickly to changing customer expectations and needs.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Resourcefulness and responsiveness to changing priorities.
- Ability to work a flexible schedule during retail hours.
- Ability to perform heavy lifting, constant moving, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and handheld electronic equipment.
Responsibilities
- Greet customers, answer questions, provide assistance, and promptly address concerns or resolve issues.
- Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
- Pull orders quickly and accurately from the stockroom and stage them for sales colleagues.
- Locate and pull merchandise to fulfill digital customer orders.
- Arrange and replenish displays to maintain an orderly and visually appealing store.
- Organize the stockroom; process new and damaged items; perform shoe inventory; and scan items back into stock.
- Maintain accurate department pricing and signage, using technology to update prices, promotions, and product and fixture information according to company guidelines and policies.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
