Seasonal Retail Support Associate - Shoe Expeditor, Los Cerritos Center

Macy's•Cerritos, CA

17h•Onsite

About The Position

The Retail Support Associate, also known as a Merchandising or Front of House Colleague, supports merchandise movement and placement, maintains attractive and organized sales-floor displays, and ensures pricing and promotional signage is accurate. The role also provides a welcoming customer experience by greeting shoppers, listening to their needs, and offering assistance. Associates collaborate across departments to support sales goals and contribute to a positive, hospitable store environment. Daily work may include updating mannequins, resetting floor layouts, maintaining sales floors and fitting rooms, replenishing merchandise, updating signs and prices, and supporting merchandise moves. Associates also assist customers, share loyalty-program benefits, support credit-account openings, and help close out the day by reorganizing and restocking the department. The position requires flexible availability, including days, evenings, weekends, and holidays; schedules include weekend shifts and depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create connections with customers, support sales goals, and participate in sales-boosting events.
Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
Ability to learn about store products and provide guidance based on customer needs, product features, and choices.
Ability to use point-of-sale technology and digital tools, including a cash register and handheld equipment.
Ability to work seamlessly with colleagues at all levels and across departments.
Ability to meet daily sales-goal challenges.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology needed to perform job functions.

Responsibilities

Execute merchandise movement and placement strategies and support visual merchandising directives.
Maintain organized, clean, attractive, and shoppable sales-floor displays and fitting rooms.
Update mannequins and floor layouts, replenish merchandise, and support merchandise moves.
Ensure pricing and promotional signage is accurate and up to date.
Greet customers, listen to their needs, answer questions, and provide assistance and product guidance.
Share loyalty-program benefits and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with colleagues across departments to support sales goals and customer experience.
Reorganize and restock the department and prepare the space for the next business day.
Maintain dependable attendance and punctuality and participate in sales-boosting events.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice