Seasonal Retail Sales Associate, Los Cerritos Center

Macy's • Cerritos, CA

17h • Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine goal-focused selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with suitable products and services. You engage customers on the sales floor and in fitting rooms, use product knowledge and smart selling behaviors to meet sales goals, and build customer trust and loyalty. The role is more than cashiering: customer service is central to every interaction. You also help maintain a clean, organized, inviting, and shoppable sales floor.

At the start of the day, colleagues prepare the sales floor, review sales goals, learn about new arrivals, popular products, trends, and promotions, and get ready to engage customers. During the day, they welcome customers, build relationships through friendly conversations, merchandise new receipts, process damages and items for return to vendors, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another, work collaboratively, seek to improve, and contribute to individual and store results.

Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

• Flexible availability to work days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort with daily sales goal challenges and enthusiasm for meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Ability to use electronic devices, including handheld equipment and cash registers, and process register transactions.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology.

Responsibilities

• Provide warm, personalized customer service and product recommendations on the sales floor and in fitting rooms.
• Engage customers and use smart selling behaviors to meet daily sales goals and build customer loyalty.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Maintain a clean, organized, inviting, and shoppable sales floor.
• Merchandise new receipts, process damages and merchandise for return to vendors, update signs and pricing, and support merchandise moves.
• Share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
• Collaborate with colleagues and contribute to individual and store results.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed