Retail Support Associate - Shoe Expeditor, Kenwood Towne Center - Part Time

Macy's • Cincinnati, OH

5d • Onsite

About The Position

The Retail Support Associate - Shoe Expeditor is a merchandising (front-of-house) colleague who supports merchandise movement and placement, maintains visually appealing and well-organized displays, and ensures pricing and promotional signage is accurate and current. The role also provides a welcoming customer presence, offers assistance, and works with colleagues across departments to support sales and a positive in-store experience.

Daily work includes supporting visual merchandising by updating mannequins and resetting floor layouts; keeping the sales floor and fitting rooms clean, recovered, and shoppable; replenishing merchandise and assisting with merchandise moves; and updating signs and pricing. The associate engages customers with friendly, attentive service, shares loyalty program benefits, and supports sales goals. The position also involves using point-of-sale technology and digital tools, collaborating with colleagues, and helping prepare the department for the next business day.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Create connections with customers and contribute to sales goals and sales-boosting events.
• Create a welcoming environment and foster positive conversations with customers and colleagues.
• Learn about store products and provide guidance based on customers’ needs, product features, and choices.
• Effectively use point-of-sale technology, digital tools, handheld equipment, and cash registers.
• Work collaboratively with colleagues at all levels and across departments.
• Ability to talk, lift, move, stand, and reach as required by the position.
• Stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology to perform job functions.

Responsibilities

• Support merchandise movement, placement, replenishment, and floor resets.
• Maintain organized, visually appealing, clean, and shoppable sales-floor displays and fitting rooms.
• Update mannequins and align merchandise presentation with company directives.
• Ensure pricing and promotional signage is accurate and up to date.
• Welcome customers, listen to their needs, and provide helpful product guidance and customer service.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
• Work with colleagues across departments to support sales goals and customer experience.
• Reorganize the department, restock merchandise, and prepare the space for the next day.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed