Retail Support Associate - Shoe Expeditor, University Park Mall - Part Time
About The Position
The Retail Support Associate, also described as a Merchandising or Front of House Colleague, helps deliver a seamless, welcoming in-store experience. The role supports merchandise movement and placement, visual presentation, organized and shoppable displays, and accurate pricing and promotional signage. Associates maintain the sales floor and fitting rooms, replenish merchandise, support merchandise moves, and help prepare the department for the next business day. They also greet and assist customers, learn about products, support sales and loyalty initiatives, and collaborate with colleagues across departments.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to connect with customers, contribute to sales goals, and participate in sales-boosting events.
- Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
- Ability to learn about store products and provide guidance based on customer needs and product features.
- Ability to use point-of-sale technology and digital tools.
- Ability to collaborate with colleagues at all levels and across departments.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Execute merchandise movement and placement strategies and support merchandise moves.
- Enhance visual presentation, including updating mannequins and resetting floor layouts in line with company directives.
- Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
- Update pricing and promotional signage and replenish merchandise.
- Greet customers, listen to their needs, and provide helpful, friendly assistance.
- Share loyalty program benefits and acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to support transactions and the customer experience.
- Work with colleagues across departments to support sales, customer service, and shared goals.
- Help reorganize and restock the department and prepare it for the next day.
- Participate in sales-boosting events and work toward daily sales goals.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
