Retail Support Associate - Shoe Expeditor, Mall at Rockingham Park - Part Time

Macy's • Salem, NH

4d • Onsite

About The Position

As a Shoe Expeditor in Macy’s Women’s Shoe department, you help keep operations running smoothly by quickly locating and delivering requested products to selling colleagues, maintaining an organized shoe department, and providing exceptional customer service. The role calls for urgency, attention to detail, collaboration, and the ability to manage multiple tasks in a fast-paced retail environment. Part-time colleagues are typically scheduled 12–24 hours per week; actual hours depend on business needs and colleague availability.

The position involves assisting customers, processing transactions and returns, pulling and staging stockroom orders, supporting digital orders, replenishing displays, and maintaining inventory, pricing, and signage. You will also use technology to update product and promotion information in accordance with company guidelines and policies.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Ability to adapt quickly to changing customer expectations and needs.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Resourcefulness and responsiveness to changing priorities.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Ability to perform the physical requirements of the position, including standing for at least two consecutive hours and lifting at least 50 pounds.
• Ability to use computers and handheld electronic equipment.

Responsibilities

• Greet customers, answer questions, and provide friendly, professional assistance.
• Address customer concerns and resolve issues promptly to support a positive shopping experience.
• Conduct sales transactions, operate cash registers, handle payments, and process exchanges or returns.
• Pull orders from the stockroom accurately and quickly, and stage them for sales colleagues.
• Locate and pull merchandise to fulfill digital customer orders.
• Arrange and replenish displays to maintain an orderly, visually appealing store.
• Organize the stockroom, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department, using technology to update product prices, promotions, and information in line with company guidelines and policies.
• Build respectful relationships and authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed