Retail Support Associate - Shoe Expeditor, University Park Mall - Part Time

Macy's • Mishawaka, IN

7d • Onsite

About The Position

The Retail Support Associate, also described as a Merchandising or Front of House Colleague, helps deliver a seamless and welcoming in-store experience. The role supports merchandise movement and placement, visual presentation, organized and shoppable displays, and accurate pricing and promotional signage. The associate is also a visible, hospitable presence on the sales floor, greeting customers, listening to their needs, offering assistance, and supporting sales and customer loyalty.

The associate works with colleagues across departments to maintain the sales floor and fitting rooms, replenish merchandise, update signs and pricing, support merchandise moves, reset layouts, and prepare the department for the next business day. The position requires flexible availability, including weekends and holidays, and involves physical activity such as prolonged standing, lifting, reaching, and climbing ladders. The role is part-time; part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to create customer connections, help achieve sales goals, and participate in sales-boosting events.
• Ability to create a welcoming and friendly environment and foster meaningful conversations with customers and colleagues.
• Ability to learn about store products and provide guidance based on customers’ needs, product features, and choices.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to use point-of-sale technology and digital tools, including processing register transactions.
• Ability to work seamlessly with colleagues at all levels and across departments.
• Ability to talk, lift, move, stand, and reach; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Execute merchandise movement and placement strategies and support visual merchandising, including updating mannequins and resetting floor layouts.
• Maintain organized, clean, and shoppable sales-floor displays and fitting rooms; recover and reorganize the department as needed.
• Keep pricing and promotional signage accurate and up to date, replenish merchandise, and support merchandise moves.
• Greet customers warmly, listen to their needs, provide assistance and product guidance, and build customer relationships.
• Share loyalty program benefits and acquire new customers by opening credit accounts.
• Support sales goals and sales-boosting events, and use point-of-sale technology and digital tools to assist transactions.
• Collaborate with colleagues across departments to improve the customer experience, restock merchandise, and prepare the space for the next day.
• Follow employment policies and safety rules and procedures; maintain dependable attendance and punctuality.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed