Seasonal Retail Support Associate - Shoe Expeditor, West County Center

Macy's • Saint Louis, MO

3d • Onsite

About The Position

The Retail Support Associate, identified in the posting as a Merchandising Colleague or Front of House Colleague, supports merchandise movement and placement, visual presentation, and daily sales-floor operations. The role includes maintaining organized, attractive, and shoppable displays; keeping pricing and promotional signage accurate; replenishing merchandise; and helping reset layouts and update mannequins in line with company directives.

The associate provides welcoming customer service by greeting customers, listening to their needs, offering product guidance, and helping create positive customer relationships. Responsibilities also include supporting sales goals and sales-boosting events, opening credit accounts, explaining loyalty benefits, and using point-of-sale technology and digital tools. The position involves working collaboratively across departments and helping prepare the department for the next business day.

This is a seasonal position at West County Center. The posting states that schedules include weekend shifts and may include days, evenings, and holidays. Hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to create customer connections, help achieve sales goals, and participate in sales-boosting events.
• Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
• Ability to learn about store products and provide customer guidance based on customer needs, product features, and choices.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to use point-of-sale technology and digital tools, including processing register transactions.
• Ability to work with colleagues at all levels and across departments.
• Ability to meet daily sales goal challenges.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Move, place, replenish, and organize merchandise to maintain a clean, appealing, and shoppable sales floor.
• Support visual merchandising by updating mannequins, resetting floor layouts, and following company presentation directives.
• Maintain sales-floor and fitting-room recovery, and update pricing and promotional signage.
• Welcome customers, listen to their needs, provide assistance and product guidance, and create positive customer connections.
• Support sales goals and participate in sales-boosting events.
• Open credit accounts and share loyalty program benefits with customers.
• Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
• Collaborate with colleagues across departments, restock merchandise, reorganize the department, and prepare the space for the next day.

Benefits

• Competitive pay
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed