Retail Supervisor

Goodwill Greater Milwaukee & Chicago•Milwaukee, WI

About The Position

The Retail Supervisor assists with supervision and store and donation center operations. This role motivates the team to meet customer satisfaction and production standards and established revenue goals. The supervisor supports merchandising and coaches engaging customer interactions to deliver a positive customer experience. The position follows established policies, procedures, and programs and handles routine work with manager or senior-coworker oversight.

Requirements

Ability to complete and retain forklift certification.
Ability to work a varied schedule and flexible hours, including at least two closing shifts per week and every other weekend as scheduled; additional evening and weekend shifts may be required based on business needs.
Must have a working phone that allows communication accessibility.
Ability to meet the physical and sensory demands of the job, including lifting and moving objects, standing for long periods, moving around to complete tasks, and responding to equipment warning devices.
Ability to work in varying weather conditions and around potential exposure to human blood, body fluids or tissue, dangerous machinery, moving vehicles, electrical currents, chemicals, and high places.
Ability to use a computer keyboard and work with written and electronic information, assess store and donation center operations, and travel as required.

Nice To Haves

Two years of supervisory experience preferred.

Responsibilities

Plan and manage assigned work, completing routine responsibilities reliably and adapting to change through continued learning and skill building.
Apply basic knowledge of relevant procedures and methods and respond to routine customer service requests.
Serve as a Goodwill ambassador in the wider community and participate in volunteer opportunities as schedule and interest permit.
Maximize the value of donated goods and maintain production and store environment standards.
Coordinate merchandise rotation to maintain a continuous flow of new goods in the store.
Support employee training and coaching, help employees reach their potential, and ensure adequate coverage at point of sale and in donations.
Assist with hiring associates, including conducting phone screens and providing training as needed.
Serve as a service experience leader by operating the register, assigning tills, maintaining customer flow and sales staff productivity, and ensuring proper cash controls.
Maintain a safe and orderly work environment and ensure employees use equipment safely and follow safe work practices.
Work with Store Management on apprehensions in accordance with loss prevention policies and procedures.
Complete required data entry and reports accurately and on time, and share relevant insights or concerns with leadership.
Communicate and implement policies and procedures consistently and report concerns to leadership.
Plan and organize work assignments to improve customer service and protect assets.
Complete other assigned duties and responsibilities.