Retail Supervisor

Goodwill Industries of Southeastern Wisconsin, Inc. • Schaumburg, IL

8d

About The Position

The Retail Supervisor assists with supervising store and donation center operations. The role motivates the team to meet customer satisfaction and production standards and achieve revenue goals, while supporting merchandising and coaching engaging customer interactions. The position works under established policies and procedures and typically handles projects and tasks lasting from one day to three months, with routine work subject to close supervision and review.

The supervisor supports daily operations, including merchandise rotation, employee training and coaching, hiring activities, register and cash-control functions, customer flow, reporting, loss prevention, safety, and implementation of policies and procedures. The role also represents Goodwill in the community and may participate in volunteer opportunities as schedule and interest permit.

The position requires a varied and flexible schedule, including at least two closing shifts per week and every other weekend as scheduled; additional night and weekend shifts may be needed for business needs. Physical demands include lifting and moving objects, standing for long periods, moving around the workplace, and working in varied weather conditions and near specified workplace hazards. Travel is required.

Requirements

• Ability to complete and retain forklift certification.
• Ability to work a varied schedule and flexible hours, including at least two closing shifts per week and every other weekend as scheduled; additional nights and weekend shifts may be required.
• Must have a working phone that allows for communication accessibility.
• Demonstrates customer focus, including anticipating customer needs and seeking ways to improve service.
• Works effectively with people with different perspectives, backgrounds, and styles, and behaves sensitively toward cultural differences.
• Communicates clearly and professionally, shares information, listens to others, and completes reports and documentation.
• Adapts to changing needs, conditions, priorities, and opportunities.
• Drives tasks to completion and maintains high standards for own performance.
• Takes ownership of work, monitors progress, and follows through on commitments.

Nice To Haves

• Two years of supervisory experience preferred.

Responsibilities

• Maximize the value of donated goods and maintain production and store environment standards.
• Coordinate rotation of goods to ensure a continuous flow of new merchandise.
• Support employee training and coaching, and ensure adequate coverage at point of sale and in donations.
• Assist with associate hiring, including phone screens and training as needed.
• Serve as a service experience leader by operating the register, assigning tills, maintaining customer flow and sales staff productivity, and ensuring proper cash controls.
• Maintain a safe and orderly work environment and ensure employees use equipment safely and follow safe work practices.
• Work with Store Management on apprehensions in accordance with loss prevention policies and procedures.
• Complete required reports accurately and on time, and share relevant insights or concerns with leadership.
• Communicate and implement policies and procedures consistently, reporting concerns to leadership.
• Plan and organize work assignments to improve customer service and protect assets.
• Represent Goodwill in the wider community and participate in volunteer opportunities as schedule and interest permit.
• Manage routine work reliably, follow through on learning and skill building, and adapt to change.
• Complete other duties and responsibilities as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Retirement plan
• Paid time off (PTO)
• Certain roles may be eligible to participate in an incentive plan; participation does not guarantee a payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed