Retail Supervisor

Goodwill Greater Milwaukee & Chicago•Chicago, IL

About The Position

The Retail Supervisor assists with supervision and store and donation center operations. The role motivates the team to meet customer satisfaction and production standards and achieve revenue goals. It supports merchandising and coaches engaging customer interactions to create a positive customer experience. The position works under close supervision on routine work, applies basic knowledge of relevant procedures and customer service, and plans and manages routine responsibilities. The Retail Supervisor helps maximize the value of donated goods, maintain production and store standards, coordinate merchandise rotation, and support employee training and coaching. The role also serves as a Goodwill ambassador in the community and may participate in volunteer opportunities as schedule and interest permit. The supervisor supports hiring and training, provides adequate coverage at points of sale and in donations, and functions as a service experience leader by operating registers, assigning tills, maintaining customer flow and staff productivity, and following cash controls. The role also promotes safe work practices, supports loss prevention procedures, completes and communicates required reports, and organizes work to improve customer service and protect assets. Other duties may be assigned. The schedule is varied and flexible, including at least two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required. The job includes physical activity such as lifting, moving, standing, and retrieving objects, and exposure to weather conditions and workplace hazards. Travel is required. Compensation is determined based on factors including education, experience, internal equity, and market demands. Certain roles may be eligible for an incentive plan, subject to its terms and conditions. Benefits may include medical, dental, vision, short- and long-term disability, life insurance, a retirement plan, paid time off, and other benefits; specific offerings vary by job category and employment status. The employer is an Equal Opportunity Employer.

Requirements

Two years of supervisory experience preferred.
Ability to complete and retain forklift certification.
Ability to work a varied schedule and flexible hours, including at least two closing shifts per week and every other weekend as scheduled; additional nights and weekend shifts may be required to meet business needs.
Must have a working phone that allows communication accessibility.
Ability to lift and/or move 10 pounds regularly, up to 20 pounds frequently, and up to 50 pounds occasionally.
Ability to move about to accomplish tasks and to stoop, kneel, crouch, crawl, and reach to retrieve objects.
Ability to stand for long periods and hear and respond to equipment warning devices.
Vision required for computer keyboard use, working with written and electronic information, and assessing store and donation center operations.
Travel is required.
Ability to work in varying weather conditions and in environments involving human blood, body fluids or tissue, and hazards such as dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
Demonstrates customer focus, including anticipating and meeting customer needs and following up to resolve problems.
Works effectively with people with different perspectives, backgrounds, or styles and demonstrates sensitivity to cultural differences.
Communicates clearly and professionally, shares information, and listens to others.
Adapts to changing needs, conditions, priorities, and opportunities.
Drives tasks to successful completion and demonstrates determination in the face of obstacles.
Takes ownership of work, monitors progress, adjusts approach as needed, and follows through on commitments.

Nice To Haves

Two years of supervisory experience.

Responsibilities

Assist with supervision and store and donation center operations.
Motivate the team to meet customer satisfaction and production standards and achieve established revenue goals.
Support merchandising efforts and coach engaging customer interactions.
Plan and manage routine work responsibilities and adapt to changes through learning and skill development.
Serve as a Goodwill ambassador in the wider community and participate in volunteer opportunities as schedule and interest permit.
Maximize the value of donated goods and maintain production and store environment standards.
Coordinate rotation of goods to maintain a continuous flow of new merchandise.
Support employee training and coaching, and ensure adequate coverage at points of sale and in donations.
Assist with hiring associates, including completing phone screens and providing training as needed.
Operate the register, assign tills, maintain customer flow and sales staff productivity, and follow proper cash controls as a service experience leader.
Maintain a safe and orderly work environment and ensure employees use equipment safely and follow safe work practices.
Work with Store Management on apprehensions according to established loss prevention policies and procedures.
Complete required data entry and reports accurately and on time, and share insights or concerns with leadership.
Communicate and implement policies and procedures consistently and report concerns to leadership.
Plan and organize work assignments to improve customer service and protect assets.
Complete other duties and responsibilities as assigned.