Retail - Supervisor

SSA Group, LLC • Oklahoma City, OK

12d • $17 - $17

About The Position

SSA Group is seeking a Retail Supervisor to help lead retail operations at a cultural attraction. The role supports an engaging guest experience by coordinating floor operations, leading and developing team members, maintaining store standards, and supporting sales and inventory programs. The supervisor works under the Assistant Retail Operations Manager and Retail Operations Manager and may perform other duties as directed by retail or general management.

The position also supports inclusive team practices and the unit’s sustainability, conservation, and community efforts. This includes helping staff understand sustainability initiatives, encouraging opportunities to give back, and empowering team members’ growth. The posting notes that responsibilities and working conditions may change as business needs require.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with retail management, the team, and guests.
• Proven leadership skills and an understanding of team building, employee development, and partnership building.
• General problem-solving and decision-making skills, together with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• POS knowledge.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed; the role also entails lifting and performing the stated job functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Three to five years of retail background.
• All education backgrounds are eligible.

Nice To Haves

• One to two years of retail supervisor experience is a plus.

Responsibilities

• Lead and motivate staff to exceed customer and client expectations.
• Integrate new team members; supervise assigned personnel; develop and coach employees.
• Manage in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Deliver EXTRA Guest Service to create memorable experiences for guests and clients.
• Support store leadership in inventory control programs.
• Ensure cash-handling procedures are followed at all times.
• Provide daily oversight of the floor team and promote a positive attitude among teammates and guests.
• Merchandise products to maximize sales and fulfill guest needs quickly and efficiently.
• Oversee the cleanliness of the shop and displays.
• Resolve guest complaints and process refunds.
• Manage employee breaks and hours in accordance with state and federal labor laws.
• Work toward sales goals and other metrics.
• Create and implement daily staff check-ins, goals, and performance notes.
• Support the unit in following company and client sustainability and conservation guidelines, and teach staff about these efforts as appropriate.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Promote an inclusive and supportive approach within the brand team and across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Perform other duties or tasks as deemed necessary by management.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program provides access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed