Retail Supervisor | Double Springs

America's Thrift Stores•Double Springs, AL

About The Position

The Retail Supervisor manages daily operations of the front end and retail sales floor, maintaining company standards throughout the store and ensuring team members provide quick, accurate, and friendly service. The role includes hands-on auditing and quality control, observing and evaluating team performance, and training and coaching employees. The supervisor supports a positive donor and customer experience and exemplifies America's Thrift Core Values in service and productivity. The position requires flexibility to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others' work.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver's license and clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members on customer service expectations.
Maintain merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use team-member input to inform meaningful action.
Refer complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss prevention awareness and uphold relevant procedures and policies.
Maintain a safe work environment through education, follow-up, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.