Attendant - Donation Center | Double Springs

America's Thrift Stores•Double Springs, AL

About The Position

The Attendant – Donation Center helps create a positive experience for donors and represents America’s Thrift in the communities it serves. The role builds relationships with donors, provides customer service, and accepts, organizes, and prepares donations for transportation and processing. The attendant takes ownership of an assigned location, working independently or with a team while keeping donation areas clean, safe, and welcoming. The position involves receiving and handling donated goods, preparing materials for processing or transport, coordinating donation movement, maintaining site conditions, and keeping accurate activity records. Schedules may include weekdays, weekends, evenings, and holidays depending on business needs. America’s Thrift describes itself as a purpose-driven retail company founded in 1984, with stores across the South and more than 1,500 team members. It partners with local charities and works to keep reusable goods out of landfills. Benefits listed include on-demand pay, flexible scheduling options, medical, dental, and vision insurance for full-time team members, employee discounts, paid time off, and career growth opportunities.

Requirements

Must be at least 18 years of age.
Strong customer service, communication, interpersonal, and organizational skills.
Dependable, able to prioritize tasks and follow procedures, and attentive to safety and accuracy.
Able to work independently with limited supervision and collaboratively with drivers and other team members.
Able to maintain required records and communicate concerns and updates to management.
Must successfully complete required background check screening.
Able to stand and walk for extended periods on indoor and outdoor surfaces.
Frequently able to lift and carry donated merchandise and materials weighing up to 50 pounds.
Frequently able to push and pull carts, bins, equipment, and donations requiring up to 25 pounds of force.
Frequently able to bend, stoop, kneel, crouch, squat, twist, and reach at, below, and above waist and shoulder level.
Able to perform repetitive loading, unloading, and sorting movements and handle items of varying shapes, sizes, and weights.
Able to climb and descend stairs, ramps, steps, and approved ladders or equipment as required; duties may involve climbing up to 14 feet where authorized and properly equipped.
Able to maintain balance and visual and auditory awareness around vehicles, trailers, equipment, donors, and other activity.
Able to communicate verbally with donors, team members, drivers, and management throughout the workday.
Must follow applicable safety requirements and use personal protective equipment.

Nice To Haves

High school diploma, GED, or equivalent work experience preferred.
Prior customer service, donation collection, retail, warehousing, community outreach, or related experience preferred but not required.

Responsibilities

Greet and assist donors promptly, courteously, and professionally, and explain the organization’s mission and community impact as appropriate.
Receive donated clothing, shoes, household goods, and other acceptable items at assigned donation locations.
Safely load, unload, carry, move, stack, and organize donations in vehicles, carts, bins, containers, trailers, donation boxes, and collection areas.
Inspect, sort, categorize, and prepare donated materials for processing, recycling, distribution, or transport according to operational guidelines.
Coordinate with drivers, management, and team members regarding donation movement, pickup readiness, collection capacity, and workflow.
Maintain clean, safe, organized, and welcoming indoor and outdoor collection areas, including trailers, donation boxes, drive-thru lanes, and surrounding grounds.
Monitor site conditions and promptly report safety, maintenance, operational, and capacity concerns to management.
Keep accurate donation activity records and provide required daily reports and operational updates.
Build positive relationships with donors, coworkers, property partners, and members of the public.
Follow company procedures for safe donation handling, traffic and vehicle awareness, housekeeping, and required personal protective equipment.
Work independently or collaboratively, adapt to assigned collection-site needs, and perform other duties as assigned by management.