Retail Supervisor | Double Springs

America's Thrift Stores•Double Springs, AL

3d•$15

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintaining company standards across store areas and responding to customer and donor needs. The role ensures team members provide quick, accurate, and friendly service through active auditing, quality control, observation, evaluation, training, and coaching. Retail Supervisors exemplify America’s Thrift Core Values in donor experience, productivity, and customer service. The position requires flexibility to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays. The supervisor directs departmental team members, supports recruiting and onboarding, schedules staff according to labor needs, oversees inventory and cash operations, and helps maintain merchandise quality and appealing displays. In the absence of the Assistant Store Manager, the Retail Supervisor oversees retail processes and team operations in accordance with company policies, procedures, regulations, and laws, and fulfills manager-on-duty responsibilities. America’s Thrift is a purpose-driven retail company founded in 1984, with stores across the South and more than 1,500 team members. It partners with local charities and works to keep reusable goods out of landfills. The company describes its environment as fast-paced and mission-driven, valuing hard work, teamwork, and customer focus.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and a clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods during a work shift.
Ability to lift and carry materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach below, at, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or approved equipment to heights of up to 14 feet and maintain balance while doing so.
Sufficient manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions throughout the workday.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising team members and responding to store operational needs.
Ability to move throughout all store areas, including the sales floor, front end, processing areas, stock areas, loading and donation areas, offices, and exterior areas as required.
Ability to work in varying noise levels, dust, odors, and changing activity levels; indoors in a semi-controlled temperature environment and outdoors in varying weather and temperatures as business needs require.
Ability to safely perform the essential physical functions of the position throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to the store’s labor needs.
Perform all duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
Control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with setting up sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace.
Use open communication tools and turn team member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in line with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss-prevention awareness and uphold relevant procedures and policies.
Maintain a safe work environment through education, follow-up, policy and procedure implementation, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee, implement, and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.