Person In Charge - Double Springs

America's Thrift Stores•Double Springs, AL

About The Position

The Person In Charge (PIC) is a leadership role at America’s Thrift responsible for guiding the leadership team and staff while upholding the company’s mission, values, and culture. Working closely with the District Manager and Store Leadership Team, the PIC helps meet financial goals that drive revenue and donations in support of the company’s mission and community programs. The role involves operational management, including budgeting, financial reporting, loss prevention, quality control, customer relations, and oversight of store profitability and operational excellence. The PIC also supports employee growth and development and helps create a positive experience for employees, customers, donors, and charity partners. The role oversees staffing and employee development, daily store operations, cash handling, inventory, production quality, donation flow, merchandising, safety, and compliance with company policies and applicable regulations. Work takes place indoors and outdoors, across store, processing, and donation areas, with possible exposure to varying weather conditions, dust, dirt, odors, and second-hand merchandise. The position requires a flexible schedule based on business needs, including weekends, evenings, and holidays.

Requirements

At least 5 years of management experience in retail, production, logistics, or processing environments, or 2 years of thrift store management experience.
Strong financial acumen, including experience with budgeting, financial reporting, and profit-and-loss management.
Proficiency in Microsoft Office Suite and basic computer skills, including spreadsheets and POS systems.
Ability to develop, implement, and maintain Standard Operating Procedures (SOPs).
Strong leadership, coaching, and decision-making skills.
Experience hiring, training, and developing staff.
Excellent verbal and written communication skills.
Ability to handle interactions tactfully with employees, customers, and vendors.
Strong sense of urgency and ability to work under pressure.
Ability to work independently and collaboratively to drive process improvements.
Exceptional time management, organizational skills, and attention to detail.
Physical ability to lift up to 50 pounds and perform prolonged standing, walking, bending, and lifting.
Ability to work in an environment with exposure to dust, dirt, and second-hand merchandise.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and a clean driving record.
Ability to stand and walk for extended periods on concrete, tile, and other hard surfaces.
Ability to frequently bend, stoop, kneel, crouch, reach at or above waist and shoulder level, and perform repetitive movements associated with store operations.
Ability to lift and carry up to 50 pounds and push or pull up to 25 pounds, with or without reasonable accommodation.
Ability to safely climb ladders or step stools as needed.
Ability to use hands and arms to handle, grasp, move, and inspect merchandise, equipment, and materials.
Visual and auditory ability to communicate effectively, observe store operations, identify safety concerns, and respond appropriately to customers and employees.
Ability to move throughout the store, processing areas, donation areas, and other operational spaces as needed.
Ability to work a flexible schedule based on business needs, including weekends, evenings, and holidays.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Lead Assistant Store Managers (ASMs) in managing retail supervisors, processing supervisors, and dock supervisors.
Interview, hire, and develop employees, and identify high-performing individuals for advancement.
Foster a culture of trust, employee development, and continuous engagement.
Drive employee training, succession planning, and team growth to support company expansion.
Monitor and train employees on job duties and company policies, ensuring compliance.
Coach and counsel team members and implement disciplinary actions when necessary.
Partner with the Assets Protection (AP) team and People & Culture Business Partner (PCBP) to investigate incidents involving company property, personnel, or operations, and take appropriate action based on findings.
Use company reports to optimize store layout and maximize sales.
Assign daily operational tasks to ASMs, supervisors, and team members to ensure smooth store functioning.
Manage cash handling, deposits, and financial accuracy.
Report workplace concerns, including harassment or EEOC issues, to appropriate personnel.
Oversee onboarding and orientation and ensure employee documentation is accurate.
Maintain and exceed operational, financial, and customer service goals.
Create a positive environment for employees, peers, donors, customers, and charity partners.
Manage inventory levels, production quality, and donation flow in compliance with safety and state regulations.
Uphold high standards of merchandising and store presentation.
Enforce safety procedures and create a secure working environment for employees and customers.
Ensure compliance with company policies, procedures, and values.
Perform other duties as assigned by management.