Part-Time Retail Supervisor

Fjällräven North America•San Francisco, CA

13h•$20 - $23•Onsite

About The Position

The Retail Supervisor is a part-time, keyholder and shift-lead role at Fjällräven in San Francisco, California. The supervisor helps bring the brand’s mission of helping people feel at home in nature to life by guiding the sales floor, supporting store operations, and helping teammates succeed. In partnership with the Store Manager and store team, this role contributes to store performance, culture, and community. The supervisor leads by example, coaches teammates, and delivers thoughtful guest experiences grounded in Fjällräven’s GUIDE service standards. Keyholder duties include opening and closing the store and supporting cash handling, store readiness, and daily transitions. The role also supports inventory accuracy, stock organization, visual standards, and a safe, secure, compliant store environment. The position models sustainability, shares initiatives such as the Arctic Fox Initiative, and supports community engagement through store events and local partnerships. Fjällräven describes itself as a global outdoor brand committed to sustainability and connecting people to nature, craftsmanship, knowledge, and genuine service.

Requirements

Prior experience in retail or customer service.
Leadership skills rooted in trust, example, and collaboration.
A strong track record of delivering thoughtful, memorable guest experiences.
Clear communication, organization, and time-management skills.
Passion for the outdoors, sustainability, and continuous learning.
Comfort using retail systems such as POS and inventory tools, or willingness to learn.

Responsibilities

Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service.
Apply Fjällräven’s GUIDE service standards by welcoming, educating, and inspiring guests.
Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose.
Open and close the store as a keyholder, supporting cash handling, store readiness, and daily transitions.
Support operational excellence, including inventory accuracy, stock organization, and visual standards.
Help ensure a safe, secure, and compliant store environment.
Model sustainability and share programs such as the Arctic Fox Initiative with guests and teammates.
Support community engagement through store events and local partnerships that reflect Fjällräven’s values.
Represent the brand with authenticity, curiosity, and care in and beyond the store.