Retail Supervisor

MONKEYSPORTS MA ANDOVER INC • Suttons Mills, MA

1d • $20 - $25 • Onsite

About The Position

The Retail Supervisor plays a critical role in store operations by guiding retail associates, maintaining merchandising standards, overseeing specialized labor services, and delivering an exceptional customer experience. The position combines advanced retail skills with team coaching and day-to-day operational leadership while actively participating on the sales floor. The supervisor supports customer service and sales, store operations and compliance, merchandising and inventory management, specialized services, cash handling, and store cleanliness and safety. The role is primarily performed on the retail floor and may also involve stockroom duties, moving shipments, and travel.

Requirements

• High school diploma or equivalent preferred.
• Typically requires at least 1 year of retail experience, with demonstrated progression such as from Retail Associate 3.
• Ability to multitask, prioritize, and shift focus in a dynamic retail environment.
• Ability to use independent judgment to resolve customer- and team-related issues.
• Effective communication, coaching, and problem-solving skills.
• Ability to regularly stand and walk for extended periods and frequently bend, lift, and carry up to 50 pounds.
• Ability to maintain composure and make decisions under pressure.
• Schedule flexibility, including evenings, weekends, and holidays; weekend work is required.
• Travel may be required.

Nice To Haves

• Strong product knowledge in MonkeySports categories such as hockey, baseball, lacrosse, and goalie equipment is highly preferred.
• Prior experience in a lead, trainer, or key holder capacity is a plus.

Responsibilities

• Act as the point of escalation for customer questions, complex transactions, fittings, and service issues.
• Drive sales by modeling expert customer engagement and helping associates confidently recommend appropriate products.
• Maintain expert-level customer service, sales, and product/category knowledge.
• Help coordinate daily operations, monitor compliance with opening and closing procedures, and ensure store checklists are completed.
• Follow store security procedures during opening and closing.
• Oversee merchandising standards, promotional changes, and overall store presentation.
• Participate in inventory counts, address discrepancies, and communicate inventory needs to management.
• Safely perform and oversee specialized services, including skate sharpening, lacrosse stringing, and glove relacing.
• Ensure associates performing specialized labor tasks are properly trained and services meet quality standards.
• Assist with complex transactions, refunds, and end-of-day reconciliation processes.
• Ensure the team follows cash handling procedures.
• Ensure the sales floor, fitting rooms, and stock areas are clean, organized, and compliant with safety protocols.
• Reinforce safety and loss prevention standards.
• Support store events and vendor activations by coordinating team execution.
• Complete operational checklists and logs, and submit required reports.
• Communicate with management about staffing, associate development, and operational challenges.
• Assist with stockroom organization and unloading or moving heavy product shipments.
• Perform other duties as needed to support business success.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off, including vacation and personal days
• 401(k) with employer match
• HSA with employer contributions
• Employer-sponsored basic life coverage
• Life, accident, disability, FSA, critical illness, identity theft, and pet insurance coverage
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED