Retail Supervisor

Theodore Roosevelt Medora Foundation•Medora, ND

4d•Onsite

About The Position

The Retail Supervisor leads employees at an assigned retail store and helps provide excellent customer service, promote store sales, and share accurate information about Medora shows, events, and activities. The role supports day-to-day store operations, assists staff with software troubleshooting, and maintains a clean, safe, and properly stocked store. The position also trains and supervises seasonal staff. This is a full-time seasonal position in an indoor retail setting in Medora, North Dakota. The environment is controlled and temperate, guest-facing, and fast-paced, with peak activity during tourism periods. The role may occasionally involve outdoor or warmer conditions while supporting Medora events and guest-service needs. Days and hours vary according to business operations, and availability during evenings, weekends, and holidays may be required. The position pays $18.75 per hour.

Requirements

High school diploma or equivalent.
One to three years of experience in retail and/or customer service.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills.
Strong analytical and problem-solving skills.
Reliability and punctuality, including readiness for scheduled shifts.
Proven leadership skills.
Ability to use and troubleshoot software systems as needed.
Fluency in English.

Nice To Haves

One to three years of supervisory experience.
Experience with a POS system.
Proficiency with Microsoft Office Suite or related software.
Valid driver's license with an acceptable driving record.
Bilingual ability.

Responsibilities

Welcome customers and provide friendly, helpful, professional customer service.
Operate the POS system and ensure checkout procedures are followed.
Process returns and exchanges accurately.
Assist customers with merchandise questions, product selection, purchasing incentives, promotions, and other retail offerings.
Retrieve merchandise from the sales floor, stock room, or other inventory locations to replenish gift shop items.
Support daily store operations, including opening and closing the store.
Attend weekly departmental meetings and safety training.
Monitor inventory levels and report observations to Retail Managers.
Assist Retail Managers with disseminating information to retail staff.
Keep the store clean and organized by dusting, vacuuming, mopping, washing windows and doors, and straightening merchandise.
Promote Medora shows, events, and activities and provide accurate information about them.
Enforce procedures and policies with team members and guests in difficult situations.
Communicate with Retail Managers to identify and solve problems.
Promote sales of events and services by providing guests with enthusiastic and accurate information.
Maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
Train and supervise seasonal staff.
Perform other related duties as assigned.
Transport inventory, equipment, and supplies between locations when required.