Retail Supervisor

Art and Wellness Enterprises•Bentonville, AR

11d•Onsite

About The Position

The Retail Supervisor supports service, selling, and business operations to create an engaging and inspiring store environment at Crystal Bridges and the Momentary. The role works closely with department leadership to ensure proper store opening, closing, cash handling, and security procedures. It also fosters community among the team through ongoing education about the brand and store initiatives. The supervisor serves as a brand representative, helps maintain an inclusive and welcoming guest experience, and supports guest events and engagement. The role leads on the sales floor, participates in recruiting and onboarding, supports employee development and team-building, and manages and supports a team of 2–3 seasonal retail associates. Operational duties include supporting daily store processes, product flow, shipment and omni-fulfillment, visual standards, stock levels, markdowns, and scheduling and payroll feedback. The supervisor communicates with leadership and shares guest and staff insights to support store objectives. The position is based on-site in Bentonville, Arkansas, with work performed on sales floors, in back offices and stockrooms, and off-site at selling events in indoor and outdoor settings. The schedule includes days, evenings, weekends, and holidays, with at least two Saturdays and Sundays each month. The role may require availability for special events and emergencies, including when a manager is absent. Employment offers are contingent on a confidentiality agreement and background check where permitted by law, as well as verification of eligibility to work in the United States.

Requirements

High school diploma or GED and similar experience.
Two to three years of retail store experience; lead experience is preferred.
Experience with point-of-sale (POS) systems.
Knowledge of cash control, sales security, and store opening and closing procedures.
Positive, motivated, high-energy, detail-oriented team player.
Enthusiasm for working at a major contemporary visual and performing arts center with a visitor-centered community dynamic.
Excellent attendance and punctuality.
Ability to be patient and flexible while remaining energized and focused on guest service.
Ability to multitask, work as part of a team, and exercise good judgment.
Resourcefulness and excellent oral and written communication skills.
Ability to lead and work as part of a team, with strong interpersonal and guest-service skills.
Ability to perform well in a fast-paced work environment; self-motivated, hardworking, and high-energy.
Ability to meet the physical demands of lifting, carrying, and stocking items up to 40 pounds; pushing or pulling more than 40 pounds; standing for 3 or more hours at a time; bending, sitting, reaching, walking, opening doors while pushing loaded carts, reaching merchandise on 6-foot shelves, reading computer screens and price tickets, and packaging and shipping bulky merchandise.
Ability to work a flexible schedule that includes evenings, weekends, and holidays, at least two Saturdays and Sundays each month, and availability for special events and emergency coverage as needed.
Successful completion of a confidentiality agreement and background check where permitted by state law, and provision of identification verifying eligibility to work in the United States.

Nice To Haves

Retail lead experience.

Responsibilities

Represent the Crystal Bridges and Momentary brands and promote a positive, inclusive store environment.
Lead by example in providing extraordinary guest service and ensuring guests feel welcome, heard, and valued.
Support store leadership and merchandisers in promoting guest events and building guest engagement.
Lead the sales floor, communicate across zones, guide the team in prioritizing the guest experience, and support store objectives.
Participate in recruiting, hiring, and onboarding to help retain a diverse and engaged team.
Support employee development, inclusion training, recognition, and team-building activities.
Manage and support a team of 2–3 seasonal retail associates.
Support opening and closing procedures, store standards, restocking, and facilities or IT issues.
Collaborate with partners on shipment and omni-fulfillment processes, visual standards, stock levels, and markdowns.
Provide feedback about team training needs to support scheduling and payroll allocation.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Check in with leadership to maintain communication and teamwork on store objectives.
Prioritize employee engagement and share store priorities and brand messages with the team.
Communicate insights and feedback about guest and staff experiences to retail leadership.
Perform other duties and responsibilities as assigned to support evolving organizational needs.