Retail Supervisor

Goodwill Greater Milwaukee & Chicago•Chicago, IL

About The Position

The Retail Supervisor contributes to Goodwill’s mission by leading retail stores and donation sites in achieving their goals. The role supports store operations, customer service, production, and associate development, while helping create a customer-centric store and donation environment. The supervisor works with the team to achieve sales and production goals and supports Goodwill’s mission of providing training, employment, and supportive services for people with disabilities or disadvantages. The position implements strategies and policies for the organization and retail store operations. It involves managing routine responsibilities and special assignments, solving moderately to highly complex problems with light supervision, applying professional skills to resolve operational situations, and championing community engagement initiatives. The role may work on projects and initiatives spanning three to twelve months. The Retail Supervisor helps maximize the value of donated goods, maintain production and store standards, coordinate merchandise rotation, train and coach employees, and ensure adequate coverage at point of sale and donation areas. The supervisor also assists with hiring, leads service experiences, maintains cash controls and safe work practices, supports loss-prevention procedures, completes reports, and communicates policies and concerns to leadership.

Requirements

Two years of supervisory experience preferred.
Ability to complete and retain forklift certification if required at the site.
Ability to work a varied schedule and flexible hours, including at least two closing shifts per week and every other weekend as scheduled; additional nights and weekends may be required to meet business needs.
Must have a working phone that allows for communication accessibility.
Ability to regularly lift or move up to 10 pounds, frequently lift or move up to 20 pounds, and occasionally lift or move up to 50 pounds.
Ability to move about to accomplish tasks, stand for long periods, and stoop, kneel, crouch, crawl, and reach to retrieve objects.
Ability to work in varying weather conditions and around human blood, body fluids or tissue, dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
Ability to hear and respond to equipment warning devices and use vision while working with a computer keyboard, written and electronic information, and store and donation center operations.
Travel is required.

Nice To Haves

Two years of supervisory experience.

Responsibilities

Lead retail store and donation site operations to achieve organizational and store goals.
Open and close the store, manage register efficiency, and help achieve daily production goals.
Provide excellent customer service and train, motivate, and develop associates.
Plan and manage routine work and special assignments; participate as a team member or subject matter expert on projects when needed.
Adapt to organizational change and complete the learning and skill-building needed to support changes.
Solve operational problems, identify root causes, interpret data, and resolve issues.
Champion Goodwill community engagement initiatives and represent Goodwill in the wider community.
Maximize the value of donated goods and maintain production and store environment standards.
Coordinate merchandise rotation to ensure a continuous flow of new goods.
Support employee training and coaching, and ensure adequate coverage at point of sale and in donations.
Assist with hiring, including phone screens, interviews, new-hire orientations, and training as needed.
Serve as a service experience leader by operating registers, assigning tills, maintaining customer flow and staff productivity, and ensuring proper cash controls.
Maintain a safe and orderly work environment and ensure employees use equipment safely and follow safe work practices.
Work with Store Management on apprehensions in accordance with loss-prevention policies and procedures.
Complete required data entry and reports accurately and on time, and share relevant insights or concerns with leadership.
Communicate and implement policies and procedures consistently, reporting concerns to leadership.
Plan and organize work assignments to improve customer service and protect assets.
Perform other duties and responsibilities as assigned.