Retail Supervisor
About The Position
The Shift Supervisor is an essential part of the store leadership team and works under the direction of the Store Manager to maintain efficient store operations. The role provides outstanding customer service while maintaining a clean, organized, and safe store. Shift Supervisors work closely with store management on customer service, merchandising, hiring, and day-to-day operations. They help lead associates, support sales goals, ensure operational tasks and procedures are completed successfully, and carry out opening and closing routines while keeping customers at the center of the work. The position is described as a stepping-stone toward becoming an effective store leader.
Requirements
- Maintain a positive, friendly attitude and serve as a good teammate and role model.
- Have six months of Goodwill retail store experience or at least one year of prior retail store supervisory experience.
- Have mathematical and literacy skills to support job duties.
- Be able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
- Have computer literacy to complete job duties.
- Have a high school diploma, GED, HiSET, or equivalent.
- Pass a criminal background check that meets agency standards.
- Have a valid driver's license, a safe driving record, and insurance meeting agency standards.
Nice To Haves
- Associate degree.
- Computer experience, including reporting and Excel experience.
- CPR and First Aid certification.
- Multilingual ability, including ASL.
Responsibilities
- Provide outstanding customer service.
- Help maintain a clean, organized, and safe store.
- Work with the Store Management team on customer service, merchandising, hiring, and day-to-day operations.
- Help lead associates and support the store's sales goals.
- Ensure operational tasks and procedures are completed successfully.
- Complete opening and closing routines.
Benefits
- Medical, dental, and vision insurance.
- 403(b) retirement plan with employer match.
- Employer-paid short- and long-term disability insurance.
- Employer-paid life insurance.
- Paid time off accrual.
- Paid holidays.
- 40% employee discount at Goodwill stores in Maine, New Hampshire, and Vermont.
- Career growth opportunities.
- Discounts on personal cell phone plans.
- Local community discounts.
- Supportive coworkers and team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
