Retail Supervisor

RWB Thrift • Town 'n' Country, FL

11d

About The Position

As the Retail Supervisor at RWB Thrift, you will support the Retail Manager and oversee the day-to-day operations of the sales floor. You will work with the retail team to maintain store standards, deliver excellent customer service, and achieve sales targets. The role involves supervising retail activities, coaching and developing team members, and ensuring efficient cashier operations and floor management. Working under the Retail Manager’s guidance, you will help improve the customer shopping experience, implement sales strategies, and contribute to the success of thrift store operations. The position offers exposure to business operations through reviewing reports, understanding departmental goals, and contributing to performance metrics.

The work takes place in a consistently busy, fast-paced, and noisy retail store, including the sales floor and production area. The role involves regular interaction with customers, donors, and coworkers, and employees may be asked to switch tasks or departments or work in different assigned areas according to operational needs. Bright lighting is present throughout the front and back of the store.

Requirements

• Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
• Basic computer skills, including MS Office, Teams, and Outlook.
• Ability to work independently and complete assignments within given instructions, routines, and accepted practices.
• Ability to understand written and spoken English instructions and communicate verbally and in writing in English may be necessary for some interactions.
• Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements.
• Ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs of force, and constantly apply negligible force when handling objects.
• Ability to stand for extended periods and perform regular repetitive motions and manual tasks involving hands and fingers.
• Ability to maintain balance on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
• Visual clarity at 20 inches or less and 20 feet or more.
• Must wear closed-toe shoes for safety.
• Regular and punctual attendance, dependability, ethical conduct, adaptability, attention to detail, inclusion, teamwork, workflow management, composure, customer focus, and professionalism.

Nice To Haves

• Proficiency in both English and Spanish.
• High school diploma or GED.
• Previous thrift, retail, warehouse, or customer-facing experience; experience is preferred but not required.

Responsibilities

• Manage day-to-day sales-floor operations, ensuring store standards are followed, products are processed efficiently, and customer service is delivered effectively under the Retail Manager’s guidance.
• Supervise and mentor retail team members, providing ongoing coaching to improve performance and foster a positive work environment.
• Ensure excellent customer service by handling inquiries and resolving issues promptly and effectively, following the Retail Manager’s direction.
• Oversee sales-floor inventory, ensuring products are well-stocked, appropriately merchandised, and accurately priced to meet customer demand and sales targets.
• Supervise cashier operations, including transaction processing and compliance with cash-handling procedures.
• Review key reports, learn departmental goals, and contribute to performance metrics with guidance from the Retail Manager.
• Collaborate with the Retail Manager to implement sales strategies, optimize productivity, and support the success of thrift store operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed