Retail Supervisor Full Time

Acosta•Austin, TX

20h•Onsite

About The Position

The Retail Supervisor-Events manages effective, efficient, and quality event execution at a designated location. The supervisor audits, trains, and coaches Event Specialists on team compliance and event execution standards to represent the CROSSMARK Events team and meet client expectations. The role is based in a retail store environment, and local travel may be required. The listed pay rate is $45,000 per year. The supervisor recruits, supervises, and motivates employees, with direct supervisory responsibility for approximately 10–50 employees. They communicate with store management about upcoming and past events and serve as the store’s point of contact for events. They also work with field support, recruiting, and client services to maintain effective working relationships. The role requires the ability to perform the stated essential duties, with reasonable accommodations available for individuals with disabilities. Duties may also include other job-related tasks as directed by management. Employment-related injuries to the supervisor or team must be reported as soon as possible after an incident.

Requirements

Associate degree and/or technical diploma, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to use and navigate a company-provided computer, mobile-device applications, and internal systems.
Proficiency with Microsoft Office Suite programs.
Valid driver’s license.
National Registry of Food and Safety certification, if not already certified, within 30 days of employment.
Local Food Handlers permit if required.
English language skills; bilingual skills may be required based on business necessity.
Ability to perform the role’s physical demands, including standing, walking, reaching, climbing a 6-foot ladder, preparing food and beverages, and pushing and pulling a fully laden demonstration cart.
Ability to lift and carry up to 25 pounds, with occasional lifting up to 50 pounds; some demonstrations require frequent lifting of 50 pounds.

Responsibilities

Recruit, supervise, and motivate employees, developing them to meet client expectations.
Train Event Specialists on company processes, policies, procedures, and position responsibilities.
Audit and work with Event Specialists to ensure quality event execution, develop their skills and knowledge, and maintain food safety practices.
Communicate with store management about upcoming events and the execution of past events; serve as the point of contact for events conducted in the store.
Assist Event Specialists with event kits, materials, and tools as needed.
Monitor and manage expense metrics, including payroll time entries and additional expenses.
Monitor daily and weekly scorecards to manage scheduled event execution and overall performance, ensuring high on-date execution.
Reschedule events as needed to maximize on-date, weekend, and total execution results.
Share competitive knowledge and best practices with the team.
Communicate effectively and maintain strong working relationships with field support, recruiting, and client services.
Keep the demo kitchen clean, neat, and orderly, and ensure appliances are in working order and good repair.
Inspect company equipment regularly to ensure proper maintenance.
Report employment-related injuries to the supervisor or team as soon as possible after an incident.