Retail Supervisor Full Time

Acosta•Indianapolis, IN

12h•Onsite

About The Position

The Retail Supervisor-Events manages effective, efficient, and quality event execution at a designated location. The supervisor audits, trains, and coaches Event Specialists on compliance and event execution, while representing the CROSSMARK Events team. The role involves recruiting, supervising, and motivating employees; developing them to meet client expectations; and overseeing the performance and scheduling of events. The position has direct supervisory responsibilities for approximately 10–50 employees. The supervisor serves as the point of contact for events in the assigned store, communicates with store management about upcoming and past events, and maintains working relationships with field support, recruiting, and client services. The role also involves monitoring payroll time entries and other expenses, helping Event Specialists with event kits and equipment, maintaining a clean and orderly demo kitchen, and inspecting company equipment. Local travel may be required. The work environment is a retail store.

Requirements

Associate degree and/or technical diploma, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to use and navigate a company-provided computer, mobile device applications, and internal systems.
Proficiency with MS Office Suite programs.
Valid driver’s license.
National Registry of Food and Safety certification, required within 30 days of employment if not already certified.
Local Food Handlers permit if required.
English language skills; bilingual skills may be required based on business necessity.
Ability to perform the physical demands of the role, including standing, walking, reaching, stooping, kneeling, crouching, climbing a 6-foot ladder, balancing, and handling or carrying equipment and supplies.
Ability to lift and carry up to 25 pounds, occasionally lift up to 50 pounds, and, for some demonstrations, frequently lift 50 pounds.
Ability to push and pull a fully laden wheeled demonstration cart.
Ability to prepare foods and beverages using appliances and utensils, and to be in contact with cleaning supplies.

Responsibilities

Recruit, supervise, and motivate employees, and develop them to meet client expectations.
Train Event Specialists on company processes, policies, procedures, and position responsibilities.
Conduct audits and work-withs to ensure quality event execution, develop event execution skills and knowledge, and maintain food safety practices.
Communicate with store management about upcoming events and the execution of past events; serve as the point of contact for events conducted in the store.
Assist Event Specialists with event kits, materials, and tools as needed.
Monitor and manage expense metrics, including payroll time entries and additional expenses.
Monitor daily and weekly scorecards to manage event execution and overall performance and meet on-date execution goals.
Reschedule events as needed to maximize on-date, weekend, and total execution results.
Share competitive knowledge and best practices with the team.
Communicate effectively and develop and maintain strong working relationships with field support, recruiting, and client services.
Maintain a clean, neat, and orderly demo kitchen and ensure appliances are in working order and in good repair.
Inspect company equipment regularly to ensure proper maintenance.
Report employment-related injuries to the associate or team as soon as possible after an incident.
Perform other job-related tasks as directed by management.