Retail Supervisor Full Time

Acosta•Paducah, KY

3d•Onsite

About The Position

The Retail Supervisor-Events manages effective, efficient, and high-quality event execution in a designated location. The role audits, trains, and coaches Event Specialists on team compliance measures and represents the CROSSMARK Events team. The supervisor recruits, supervises, and motivates employees; trains Event Specialists on company processes, policies, procedures, and responsibilities; and ensures quality event execution, food safety, and strong performance against scorecards. The role serves as the point of contact for store events, communicates with store management and internal support teams, manages event scheduling and expenses, and maintains the demo kitchen and company equipment. This position has direct supervisory responsibilities for approximately 10–50 employees. The work environment is a retail store, and local travel may be required. The role involves physical activity including standing, walking, reaching, climbing a 6-foot ladder, lifting and carrying equipment and products, pushing and pulling a fully laden demonstration cart, preparing food and beverages using appliances and utensils, and contact with cleaning supplies. English is the primary language; bilingual skills may be required based on business necessity. The advertised pay rate is $45,000 per year. Product Connections is part of Acosta Group, a marketing agency focused on retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. The company describes its culture as supportive, collaborative, and inclusive, with opportunities for employees to grow their skills and careers.

Requirements

Associate degree and/or technical diploma, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to use and navigate a company-provided computer, mobile device applications, and internal systems.
Proficiency with MS Office Suite programs.
Valid driver's license.
National Registry of Food Safety certification, required within 30 days of employment if not already certified.
Local Food Handlers permit if required.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
English language skills; bilingual skills may be required based on business necessity.
Ability to meet the physical demands of the role, including standing, walking, reaching, climbing a 6-foot ladder, lifting and carrying up to 25 pounds and occasionally up to 50 pounds, pushing and pulling a fully laden demonstration cart, preparing food and beverages, and contact with cleaning supplies.

Responsibilities

Recruit, supervise, and motivate employees, developing them to meet client expectations.
Train Event Specialists on company processes, policies, procedures, and position responsibilities.
Conduct audits and work-withs to ensure quality execution, develop event execution skills and knowledge, and maintain food safety practices.
Communicate with store management about upcoming events and the execution of past events.
Serve as the point of contact for events conducted in the store and assist Event Specialists with event kits, materials, and tools as needed.
Monitor and manage expense metrics, including payroll time entries and additional expenses.
Monitor daily and weekly scorecards to manage event execution and performance and achieve on-date execution.
Reschedule events as needed to maximize on-date, weekend, and total execution results.
Share competitive knowledge and best practices with the team.
Communicate effectively and maintain strong working relationships with field support, recruiting, and client services.
Maintain a clean, orderly demo kitchen and ensure appliances and company equipment are in good repair and properly maintained.
Report employment-related injuries to the associate or team as soon as possible after an incident.