Retail Supervisor Full Time

Acosta•Baton Rouge, LA

12h•Onsite

About The Position

The Retail Supervisor-Events manages effective, efficient, and quality event execution in a designated location. The supervisor audits, trains, and coaches Event Specialists on compliance and proper event execution to represent the CROSSMARK Events team. The role includes recruiting, supervising, and motivating employees; supporting client expectations; coordinating with store management; monitoring event performance and expenses; and maintaining company equipment and the demo kitchen. The position has direct supervisory responsibilities for approximately 10–50 employees. The work takes place in a retail store environment, and local travel may be required. The role includes regular physical activity such as standing, walking, reaching, climbing a 6-foot ladder, and lifting or carrying event supplies and equipment. The supervisor may prepare food and beverages using demonstration appliances and will come into contact with cleaning supplies.

Requirements

Associate degree and/or technical diploma, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to use and navigate a company-provided computer, mobile device applications, and internal systems.
Proficiency with MS Office Suite programs.
Valid driver's license.
National Registry of Food and Safety certification required within 30 days of employment if not already certified.
Local Food Handlers permit if required.
English language skills; bilingual skills may be required based on business necessity.
Ability to perform the described physical duties, including standing, walking, handling and reaching, stooping, kneeling, crouching, climbing a 6-foot ladder, balancing, lifting and carrying up to 25 pounds and occasionally up to 50 pounds, pushing and pulling a fully laden demonstration cart, preparing food and beverages with appliances and utensils, and contacting cleaning supplies.

Responsibilities

Recruit, supervise, and motivate employees, developing them to deliver on client expectations.
Train Event Specialists on company processes, policies, procedures, and position responsibilities.
Conduct audits and work-withs to ensure quality event execution, develop Event Specialists’ skills and knowledge, and maintain food safety practices.
Communicate with store management about upcoming events and the execution of past events in their store.
Serve as the point of contact for events conducted in the store and assist Event Specialists with event kits, materials, and tools as needed.
Monitor and manage expenses, including payroll time entries and additional expenses.
Monitor daily and weekly scorecards and manage scheduled event execution and overall performance to achieve on-date execution.
Reschedule events as needed to maximize on-date, weekend, and total execution results.
Share competitive knowledge and best practices with the team.
Communicate effectively and maintain strong working relationships with field support, recruiting, and client services.
Maintain a clean, neat, and orderly demo kitchen, ensure appliances are in working order, and inspect company equipment regularly for proper maintenance.
Report employment-related injuries involving the supervisor or team as soon as possible after an incident.