Retail Supervisor

Columbia Sportswear•Glendale, AZ

12d

About The Position

The Retail Supervisor is a member of the Store Leadership Team who provides leadership and direction to associate-level team members in an assigned area of responsibility. The role supports effective store operations and procedures, contributes to memorable in-store consumer experiences, and helps advance Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.” The supervisor fosters a positive environment, demonstrates the company’s values, and leads by example with a high professional standard of individual behavior. This position oversees the day-to-day work of associates and the assigned department, including activities related to receiving, handling, replenishing, and processing. It also works with store leadership on policies, procedures, and standards, and helps maintain employee adherence to company procedures and quality standards. The role operates in an active retail environment, with frequent movement and occasional handling of items weighing up to 40 pounds. A flexible retail schedule may change seasonally and in response to local business trends or forecasts.

Requirements

2–5 years of experience in the position or specialization.
Skill operating a Point of Sale (POS) system, other in-store computerized systems, and a telephone.
Effective communication skills, including the ability to exchange ideas and information with store leadership, associates, and consumers.
Availability to work a flexible retail schedule that may change seasonally and in response to location-specific business trends or forecasts.
Ability to communicate clearly with others.
Ability to frequently move about in an active environment and frequently adjust or move items weighing up to 40 pounds.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Oversee the day-to-day work of associate-level staff.
Provide direction, guidance, training, and coaching to associate-level team members to support efficient operations, proper store procedures, and the in-store customer experience.
Supervise the assigned department and oversee store profitability through receiving, handling, replenishing, and processing activities.
Build and maintain store culture through teamwork and coaching, while leading by example and demonstrating professional behavior.
Collaborate with the store leadership team on policies, procedures, and standards for assigned areas of responsibility.
Maintain company standards and policies, ensure employees follow procedures and quality standards, and work to resolve problems or errors.

Benefits

Quarterly bonus program based on store performance.
Medical plans with FSA/HSA options.
Dental insurance.
Vision insurance.
Well-being plans and wellness benefits.
401(k) participation with company matching.
Paid time off.
Floating holidays.
Quarterly health and fitness reimbursement program.
Employee Assistance Program with access to mental health and financial services, fitness program discounts, and other support.
Paid Culture and Community and Volunteer Hours.
Tuition assistance program.
Learning and development courses.
Employee discounts across Columbia, prAna, Sorel, and Mountain Hardwear brands.
Life insurance and disability benefits.
Flexible spending accounts and health savings account.
Voluntary accident, critical illness, hospital indemnity, and legal services benefits.
Free, confidential, 24/7/365 counseling services through EAP+.