Retail Store Team Member

Amain.com•Sugarland, TX

About The Position

The Team Member contributes to the daily operations, customer experience, and overall success of a HobbyTown store. The role calls for product knowledge, reliability, and support for store leadership in driving sales, maintaining store standards, and carrying out operational processes. Team Members help create an engaging, educational, and fun environment for customers of all ages. Team Members provide knowledgeable customer service, help customers select and troubleshoot products, and support store sales, events, and community engagement. They also handle point-of-sale transactions, cash procedures, daily store tasks, merchandise receiving and presentation, and inventory accuracy. The role may be full-time, typically 35–40 hours per week, or part-time, typically 10–25 hours per week. The posted pay range is $14–$16 per hour, depending on experience.

Requirements

Passion and enthusiasm for hobbies, RC, models, tabletop gaming, STEM, or related interests.
Strong communication and customer engagement skills.
Comfort learning technical product details and teaching them to customers.
Ability to multitask in a fast-paced retail environment.
Reliability, punctuality, and ability to work independently.
Ability to stand, move, climb ladders, and lift up to 40 lbs.
Availability for weekdays, evenings, weekends, holidays, and peak business periods.
Flexibility to support resets, events, and seasonal workloads.

Nice To Haves

Retail experience, especially in specialty retail or customer-focused environments.

Responsibilities

Deliver friendly, knowledgeable, and solution-oriented service to customers.
Engage customers to understand their needs and provide product recommendations.
Demonstrate product knowledge across hobby categories such as RC, models, tabletop gaming, and STEM/education.
Help customers with product troubleshooting, compatibility questions, and in-store demonstrations when appropriate.
Support loyalty programs, events, workshops, and community engagement efforts.
Operate the point-of-sale system for sales, returns, layaway, special orders, and gift cards.
Follow cash-handling, deposit, and store security procedures.
Complete opening and closing duties, cleaning, stocking, and other daily operational tasks.
Receive, unpack, label, and organize merchandise.
Maintain merchandising standards and keep shelves and displays stocked, organized, and visually appealing.
Support promotional and seasonal resets and maintain organized back-stock areas.
Assist with cycle counts, inventory audits, and product location accuracy.
Communicate inventory issues, gaps, and opportunities to store leadership.
Assist with ordering and restocking based on product movement and best sellers.
Collaborate with peers and store leadership to achieve sales, margin, and labor goals.
Support training of new team members when needed.
Maintain a positive, energetic, and solutions-focused attitude.