Retail Store Team Member

Amain.com•Katy, TX

1d•Onsite

About The Position

The Full-Time Team Member contributes to the daily operations, customer experience, and overall success of a HobbyTown store. The role requires product knowledge, reliability, and the ability to support store leadership in driving sales, maintaining store standards, and carrying out operational processes. Team Members help create an engaging, educational, and fun environment for customers of all ages. The position involves customer service and sales, store operations, merchandising, inventory accuracy, and teamwork. Team Members provide product recommendations and demonstrations, process transactions, complete opening and closing tasks, receive and organize merchandise, maintain displays and back-stock, support inventory activities, and help with store events and training.

Requirements

Passion and enthusiasm for hobbies such as RC, models, tabletop gaming, or STEM, or related interests.
Strong communication and customer engagement skills.
Comfort learning technical product details and teaching them to customers.
Ability to multitask in a fast-paced retail environment.
Reliability, punctuality, and ability to work independently.
Ability to stand, move, climb ladders, and lift up to 40 lbs.
Availability for weekdays, evenings, weekends, holidays, and peak business periods.
Flexibility for resets, events, and seasonal workload.

Nice To Haves

Retail experience, especially in specialty retail or customer-focused environments.

Responsibilities

Provide friendly, knowledgeable, solution-oriented service and engage customers to understand their needs and make recommendations.
Build product knowledge across hobby categories including RC, models, tabletop gaming, and STEM and education products.
Help customers with product troubleshooting, compatibility questions, and in-store demonstrations when appropriate.
Support loyalty programs, events, workshops, and community engagement efforts.
Operate the Point of Sale system for sales, returns, layaway, special orders, and gift cards.
Follow cash-handling, deposit, and store security procedures.
Complete opening and closing duties, cleaning, stocking, and other daily operational tasks.
Receive, unpack, label, and organize incoming merchandise.
Maintain merchandising standards, stocked and appealing shelves and displays, promotional and seasonal resets, and organized back-stock areas.
Support cycle counts, inventory audits, and product location accuracy; communicate inventory issues and opportunities to store leadership.
Assist with ordering and restocking based on product movement and best sellers.
Collaborate with peers and store leadership to achieve sales, margin, and labor goals.
Support training of new team members when needed and contribute to a positive, energetic, solutions-focused team culture.