Retail Store Team Member

Hobby Town Unlimited INC•Katy, TX

About The Position

The Full-Time Team Member contributes to the daily operations, customer experience, and overall success of a HobbyTown store. The role requires product knowledge, reliability, and the ability to support store leadership with sales, store standards, and operational processes. Team Members help create an engaging, educational, and fun environment for customers of all ages. Responsibilities include providing knowledgeable customer service and product recommendations; supporting sales, loyalty programs, events, and community engagement; operating the point-of-sale system and following cash-handling and security procedures; completing opening, closing, cleaning, stocking, and merchandise-receiving tasks; maintaining displays and back-stock; supporting inventory counts and replenishment; and collaborating with store leadership and peers. The role is based in a fast-paced retail environment and requires availability for weekdays, evenings, weekends, holidays, and peak business periods.

Requirements

Passion and enthusiasm for hobbies, RC, models, tabletop gaming, STEM, or related interests.
Strong communication and customer engagement skills.
Comfort learning technical product details and teaching them to customers.
Ability to multitask in a fast-paced retail environment.
Reliability, punctuality, and ability to work independently.
Ability to stand, move, climb ladders, and lift up to 40 lbs.
Availability for weekdays, evenings, weekends, holidays, and peak business periods.
Flexibility for resets, events, and seasonal workload.

Nice To Haves

Retail experience, especially in specialty retail or customer-focused environments.

Responsibilities

Deliver friendly, knowledgeable, and solution-oriented service to customers.
Engage customers to understand their needs and provide product recommendations.
Demonstrate product knowledge across hobby categories, including RC, models, tabletop gaming, and STEM/education.
Assist with product troubleshooting, compatibility questions, and in-store demonstrations when appropriate.
Support loyalty programs, events, workshops, and community engagement efforts.
Operate the point-of-sale system for sales, returns, layaway, special orders, and gift cards.
Follow cash-handling, deposit, and store security procedures.
Complete opening and closing duties, cleaning, stocking, and other daily operational tasks.
Receive, unpack, label, and organize incoming merchandise.
Maintain merchandising standards, stock shelves and displays, and support promotional and seasonal resets.
Maintain organized and accurate back-stock areas.
Support cycle counts, inventory audits, and product location accuracy.
Communicate inventory issues, gaps, and opportunities to store leadership.
Assist with ordering and restocking based on product movement and best sellers.
Collaborate with peers and store leadership to achieve sales, margin, and labor goals.
Support training of new team members when needed.
Maintain a positive, energetic, solutions-focused attitude and demonstrate the “HobbyTown Way.”