Retail Store Team Member

Hobby Town Unlimited INC•Sugar Land, TX

About The Position

The Team Member contributes to the daily operations, customer experience, and overall success of a HobbyTown store. The role calls for product knowledge, reliability, and support for store leadership in driving sales, maintaining store standards, and executing operational processes. Team Members help create an engaging, educational, and fun environment for customers of all ages. Team Members provide knowledgeable customer service and sales support across hobby categories such as RC, models, tabletop gaming, and STEM/education. They also handle point-of-sale transactions, cash procedures, daily store tasks, merchandise receiving and presentation, and inventory support. The role includes collaborating with colleagues and leadership, supporting training when needed, and assisting with loyalty programs, events, workshops, and community engagement.

Requirements

Passion and enthusiasm for hobbies, RC, models, tabletop gaming, STEM, or related interests.
Strong communication and customer engagement skills.
Comfort learning technical product details and teaching them to customers.
Ability to multitask in a fast-paced retail environment.
Reliability, punctuality, and ability to work independently.
Ability to stand, move, climb ladders, and lift up to 40 lbs.
Availability for weekdays, evenings, weekends, holidays, and peak business periods.
Flexibility for resets, events, and seasonal workload.

Nice To Haves

Retail experience, especially in specialty retail or customer-focused environments.

Responsibilities

Deliver friendly, knowledgeable, and solution-oriented service to customers.
Engage customers to understand their needs and provide product recommendations.
Demonstrate product knowledge across hobby categories, including RC, models, tabletop gaming, and STEM/education.
Assist with product troubleshooting, compatibility questions, and in-store demonstrations when appropriate.
Support loyalty programs, events, workshops, and community engagement efforts.
Operate the Point of Sale system for sales, returns, layaway, special orders, and gift cards.
Follow cash-handling procedures, deposit processes, and store security protocols.
Complete opening and closing duties, cleaning, stocking, and other daily operational tasks.
Receive, unpack, label, and organize incoming merchandise.
Maintain merchandising standards according to planograms and brand guidelines.
Keep shelves and displays stocked, organized, and visually appealing; support promotional and seasonal resets.
Maintain organized back-stock areas.
Support cycle counts, inventory audits, and product-location accuracy.
Communicate inventory issues, gaps, and opportunities to store leadership.
Assist with ordering and restocking based on product movement and best sellers.
Demonstrate the HobbyTown Way of exceptional service, hobby passion, and operational excellence.
Collaborate with peers and store leadership to achieve sales, margin, and labor goals.
Support training of new team members when needed.
Maintain a positive, energetic, solutions-focused attitude.