Retail Store Team Member

Horizon Hobby•Champaign, IL

10d•Onsite

About The Position

Horizon Hobby is hiring a part-time, on-site Retail Store Team Member for its Retail Store & Experience Center in Champaign, Illinois. The store is generally open seven days a week, from 9:00 a.m. to 8:00 p.m., with shorter weekend hours. The standard schedule is 15–25 hours per week, including weekends; a permanent schedule will be set after hire according to store needs and staffing requirements. Typical pay is $16–$18 per hour, with the final offer based on the selected candidate’s experience and qualifications. The Experience Center Team Member brings the Horizon Hobby RC experience to life for guests. This role goes beyond traditional retail sales by creating opportunities for customers to see, try, learn about, and experience radio-controlled products firsthand. The team member helps newcomers feel confident, supports experienced hobbyists in discovering new products, and helps kids and families participate in RC activities. Horizon Hobby notes that duties may change and employees may be asked to help with special projects or other work important to company operations.

Requirements

Previous customer service experience in retail, hospitality, entertainment, recreation, or sales is required.
Strong communication and interpersonal skills are required.
Comfort approaching and engaging with people of different ages and experience levels.
Excitement, curiosity, and willingness to learn.
Comfort demonstrating RC vehicles and equipment.
Comfort working in a role where responsibilities may shift during the day based on customer traffic, events, demonstrations, and business needs.
Ability to represent Horizon Hobby’s brand and culture in a positive, professional way.
Occasional lifting of supplies and materials.
Ability to sit or stand for extended periods while working on a computer.
Ability to bend, reach, squat, and periodically lift or carry products.

Nice To Haves

Previous RC hobby experience is preferred.

Responsibilities

Create a welcoming, energetic, and personalized experience for every guest.
Teach first-time users basic RC operation and help them build confidence in the hobby.
Create excitement about upcoming activities and encourage customers to return and participate.
Demonstrate RC vehicles and products in an engaging, informative, safe, and understanding way.
Stay current on new products, promotions, featured items, and community events.
Help prepare event spaces; welcome and register participants, explain activities, assist customers, and reset equipment.
Follow established procedures for customer transactions, including purchases, returns, and general technical support.
Keep merchandise faced, organized, correctly located, replenished, and easy for customers to explore.
Follow safety procedures when operating, demonstrating, charging, handling, or storing RC products and batteries.
Treat products, facilities, equipment, and customers with care and respect.
Perform other duties as assigned within the scope of the position and assist with other work or special projects as needed.