Retail Store Supervisor / Keyholder

Connecticut Fine Wine & Spirits•El Paso, TX

About The Position

The Supervisor supports the store management team in growing the company brand and operating the store. Working in a team-member capacity, the role supports service, merchandising, and front-end operations, drives sales and key performance metrics, and helps create a welcoming, knowledgeable shopping experience centered on adult beverages and more. The position is referred to internally as Supervisor and reports to the store management team. The Supervisor leads by example in customer service, supervises and coaches team members, and supports their training and ongoing development. The role also helps maintain compliance with laws governing alcohol sales, store safety, and cleanliness. The position requires a flexible schedule based on business needs, including evenings and weekends, and involves physical work such as standing for extended periods, handling cases and pallets, climbing ladders, and lifting.

Requirements

High school diploma or equivalent preferred.
1–3 years of experience, including at least 1 year of proven supervisory experience in a retail setting.
Strong interpersonal skills and a team-player mindset.
Experience resolving customer issues and coaching peers.
Familiarity with point-of-sale systems and inventory management software.
Ability to work a flexible schedule as business requires, including evenings and weekends.
Must be at least 21 years of age.
Ability to walk, bend repeatedly, and remain on feet for 8–10 hours per day.
Ability to safely lift, load, and handle cases and pallets.
Ability to climb ladders and lift 50 pounds overhead repeatedly.

Responsibilities

Support store operations, merchandising, service-team, and front-end activities.
Drive sales and deliver key performance metrics.
Provide outstanding customer service, lead by example, foster a welcoming and knowledgeable store atmosphere, and resolve customer issues.
Supervise team members and support their training and ongoing development in product knowledge and sales skills.
Ensure compliance with applicable laws and regulations related to alcohol sales and help maintain a safe, compliant store environment.
Maintain store safety and cleanliness standards.
Perform other duties as assigned.