Keyholder Store Supervisor - Middletown

Goodwill Easterseals Miami Valley•Middletown, OH

7d•$14 - $16•Onsite

About The Position

The Keyholder Store Supervisor helps oversee retail store operations, including loading and unloading trailers, processing textiles and wares, quality control, merchandise rotation, sales, and other operations. The role assists the Store Manager with managing budgeted sales and expense-to-revenue goals and performs cashiering, banking, merchandising, inventory, and ordering duties. The supervisor trains and directs store employees and volunteers, models excellent customer service, and helps maintain store housekeeping, safety, security, and compliance with agency and regulatory standards. In the absence of the Store Manager or Assistant Manager, the position directly supervises employees and volunteers, opens and closes the store, and handles daily manager-on-duty responsibilities. The role requires a flexible schedule, reliable personal transportation and adequate liability insurance, and the ability to meet the position's physical demands. Goodwill Easterseals Miami Valley describes its mission as empowering people facing disadvantages and disabilities to improve their quality of life, and emphasizes empowerment, full inclusion, and continuous improvement.

Requirements

High school diploma or general education degree (GED).
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to regularly lift and/or move up to 50 pounds, as stated among the essential duties.
Ability to meet the stated physical demands, including standing, walking, handling objects, reaching, and communicating.
Ability to provide personal transportation and adequate liability insurance.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately and handle cash, checks, change, receipts, returns, voids, discounts, and credit cards properly.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Provide and model excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Encourage suggestions and decision-making that support continuous improvement and store growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, and safety standards; ensure safety training in supervised areas and maintain standards required by CARF, the Department of Labor, and other regulators.
Directly supervise employees and volunteers when the Store Manager or Assistant Manager is absent.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and handle daily manager-on-duty duties when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.