Store Merchandising Supervisor / Keyholder

Total Wine & More•Yards, VA

11d•$19 - $27

About The Position

As a Supervisor, you support the management team in growing the company brand. You support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for customers. Internally, you are referred to as Supervisor and report to the store management team.

Requirements

High school diploma or equivalent preferred.
1–3 years of experience, including at least 1 year of proven supervisory experience in a retail setting.
Strong interpersonal skills and a team-player mindset.
Experience resolving customer issues and coaching peers.
Familiarity with point-of-sale systems and inventory management software.
Ability to work a flexible schedule as business requires, including evenings and weekends.
Must be 21 years of age or older.
Ability to walk, bend down repeatedly, and remain on feet for 8–10 hours a day.
Ability to safely lift, load, and handle cases and pallets.
Ability to climb ladders and lift 50 pounds overhead repeatedly.
May be exposed to various outdoor weather conditions throughout the workday.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Serve in a team member capacity to support the service team, merchandising, and front-end operations, drive sales, and deliver key performance metrics (KPMs).
Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
Ensure adherence to applicable laws and regulations related to alcohol sales and maintain a safe and compliant store environment.
Maintain store safety and cleanliness standards across the store.
Perform other duties as assigned.