Keyholder Store Supervisor - Hillsboro

Goodwill Easterseals Miami Valley•Hillsboro, OH

About The Position

The Keyholder Store Supervisor oversees store operations, including loading and unloading trailers, textile and wares processing, quality control, rotation, sales, and general operations. The role assists the Store Manager with budgeted sales and expense-to-revenue goals, cash handling and banking, employee training and supervision, customer service, merchandising, inventory, and store safety and upkeep. In the absence of the Store Manager or Assistant Manager, the supervisor directly oversees employees and volunteers and handles opening and closing and daily manager-on-duty tasks. The position requires a flexible schedule, personal transportation with adequate liability insurance, and the ability to meet the physical demands of the job. The role also supports the organization’s empowerment and continuous-improvement culture and follows agency policies and regulatory standards.

Requirements

High school diploma or GED.
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to regularly lift and/or move up to 50 pounds.
Ability to meet the physical demands of the position, including regularly standing, walking, using hands, reaching, and talking or hearing.
Ability to occasionally climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Provide personal transportation and adequate liability insurance.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately and handle cash, checks, change, receipts, returns, voids, discounts, and credit cards properly.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Model and provide excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Encourage suggestions and decision-making that support continuous improvement and store growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Follow agency policies, procedures, and safety standards; ensure safety training in supervised areas and maintain compliance with CARF, Department of Labor, and other regulatory standards.
Directly supervise employees and volunteers when the Store Manager or Assistant Manager is absent.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.