Keyholder Store Supervisor - Middletown

Goodwill Easterseals Miami Valley•Middletown, OH

6d•Onsite

About The Position

The Keyholder Store Supervisor assists with supervising store operations, including trailer loading and unloading, textile and wares processing, quality control, rotation, sales, and other operations. The role supports the Store Manager in managing budgeted sales and expenses, and performs cashiering, banking, merchandising, inventory, stocking, display, and ordering duties. The supervisor models excellent customer service and professional conduct, maintains housekeeping, safety, and security standards, and contributes to the agency’s empowerment and continuous-improvement culture. In the absence of the Store Manager or Assistant Manager, the position directly supervises employees and volunteers and handles manager-on-duty tasks, including opening and closing the store. Supervisory duties include training, planning and assigning work, directing and appraising performance, rewarding and disciplining employees, and resolving complaints and problems. The position also supports equal-opportunity employment efforts and takes action to prevent employee harassment. The employee must follow agency policies, procedures, and safety standards; support required safety training; and maintain standards to meet CARF, Department of Labor, and other regulatory requirements. The role requires a flexible schedule, personal transportation and adequate liability insurance, and the ability to pass a criminal background check and random drug screens. The work involves regular standing, walking, handling and reaching, with occasional outdoor work and exposure to electrical-shock risk.

Requirements

High school diploma or GED.
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to work a flexible schedule to meet the needs of the store.
Must provide personal transportation and adequate liability insurance.
Must maintain the ability to regularly lift and/or move up to 50 pounds.
Must be able to pass a criminal background check and random drug screens.
Ability to meet the physical demands of the role, including regularly standing, walking, handling objects or controls, reaching, and talking or hearing; occasionally climbing or balancing, stooping, kneeling, crouching or crawling, and tasting or smelling.
Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Supervise store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and operations.
Assist the Store Manager with managing budgeted sales and expense-to-revenue targets.
Operate the cash register accurately and handle cash, checks, change, receipts, returns, voids, discounts, and credit cards properly.
Perform banking procedures, including reconciliation of Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Provide and model excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Follow the Goodwill dress code and set a professional example for employees.
Contribute suggestions and make decisions that positively affect the store and support business growth.
Assist the Store Manager with equal-opportunity employment efforts and take action to prevent employee harassment.
Comply with agency policies, procedures, and safety standards; ensure safety training in supervised areas and maintain standards to meet CARF, Department of Labor, and other regulatory requirements.
Directly supervise employees and volunteers when the Store Manager or Assistant Manager is absent.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.