Store Sales Supervisor / Keyholder
About The Position
As a Supervisor, you support the management team in growing the company brand. You support store operations and help build a sales and service culture that delivers best-in-class service and brings to life a distinctive world of adult beverages and more for customers. Internally, the role is referred to as Supervisor and reports to the store management team. The position serves in a team-member capacity while supporting service, merchandising, and front-end operations, driving sales, and delivering key performance metrics. It also involves supervising and developing team members, maintaining a safe and compliant store, and ensuring applicable alcohol-sale laws and regulations are followed. The role requires a flexible schedule, including evenings and weekends, and has physical demands that include standing for 8–10 hours, handling cases and pallets, climbing ladders, and lifting up to 50 pounds overhead and repeatedly. The position may involve exposure to outdoor weather conditions.
Requirements
- High school diploma or equivalent preferred.
- 1–3 years of experience, including at least 1 year of proven supervisory experience in a retail setting.
- Strong interpersonal skills and a team-player mindset.
- Experience resolving customer issues and coaching peers.
- Familiarity with point-of-sale systems and inventory management software.
- Ability to work a flexible schedule as business requires, including evenings and weekends.
- Must be 21 years of age or older.
- Ability to walk, bend down repeatedly, and remain on feet for 8–10 hours a day.
- Ability to safely lift, load, and handle cases and pallets.
- Ability to climb ladders and lift 50 pounds overhead and repeatedly.
- May be exposed to various outdoor weather conditions throughout the workday.
Responsibilities
- Support service-team, merchandising, and front-end operations while driving sales and key performance metrics.
- Deliver outstanding customer service, lead by example, foster a welcoming and knowledgeable store atmosphere, and resolve customer issues.
- Supervise team members and support their training and ongoing development in product knowledge and sales skills.
- Ensure adherence to applicable laws and regulations related to alcohol sales and maintain a safe, compliant store environment.
- Maintain store safety and cleanliness standards.
- Perform other duties as assigned.
Benefits
- Paid time off (PTO).
- Generous store discounts.
- Medical, prescription, dental, and vision health care plans.
- 401(k).
- Health savings account (HSA) and flexible spending account (FSA).
- Pre-tax commuter benefits.
- Disability and life insurance coverage.
- Paid parental leave.
- Pet insurance.
- Critical illness and accident insurance.
- Discounted home and auto insurance.
- College tuition assistance.
- Career development and product training.
- Consumer classes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
