Keyholder Store Supervisor - Hillsboro

Goodwill Easterseals Miami Valley•Hillsboro, OH

About The Position

The Keyholder Store Supervisor helps oversee store operations, including loading and unloading trailers, textile and wares processing, quality control, rotation, sales, and other operational activities. The position assists the Store Manager with sales and expense-to-revenue goals and may directly supervise employees and volunteers when the Store Manager or Assistant Manager is absent. The supervisor supports retail operations by handling cash-register transactions and banking procedures; training and supervising employees; providing excellent customer service; maintaining housekeeping, safety, and security standards; and performing stocking, display, inventory, and assigned merchandise-ordering duties. The role requires a flexible schedule based on store needs, reliable personal transportation with adequate liability insurance, and the ability to meet the stated physical demands. When serving in the absence of the Store Manager or Assistant Manager, the supervisor may open or close the store and perform daily manager-on-duty tasks. The role also supports equal opportunity employment efforts, helps prevent harassment, and ensures compliance with agency policies, safety standards, and applicable regulatory requirements.

Requirements

High school diploma or general education degree (GED).
Knowledge and experience in cash-register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work as a team member and independently.
Organizational skills.
Must be able to pass a criminal background check and random drug screens.
Must provide personal transportation and adequate liability insurance.
Must maintain the ability to regularly lift and/or move up to 50 pounds.
Ability to meet the physical demands of the role, including regularly standing, walking, handling objects or controls, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, crawling, and tasting or smelling; and lifting up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately, including handling cash, checks, change, receipts, returns, voids, discounts, and credit-card transactions.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Provide and model excellent customer service.
Maintain housekeeping, safety, and security standards in accordance with company policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet the needs of the store.
Follow the Goodwill dress code and set a professional example for employees.
Encourage continuous improvement, suggestions, and decisions that positively affect the store and its growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, and safety standards, and ensure safety training in supervised areas in accordance with CARF, Department of Labor, and other regulatory standards.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.