Retail Keyholder (Store 7858)

GameStop•East Rutherford, NJ

1d•Onsite

About The Position

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising store activities. The role provides outstanding guest service within a sales culture built around GameStop’s Circle of Life buy, sell, trade, and reservation business model. The Keyholder helps ensure products are accessible and purchasable, shares product and gaming knowledge to support sales, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business. The position supports sales, profit, and shrink goals; performs sales-floor, inventory, operational, administrative, and loss-prevention tasks; and supervises and delegates work to Sales Associates when management is absent. It also includes opening and closing duties, handling transactions and deposits, and following company policies and procedures. This is a full-time store position. Pay is $16.42–$19.17. Full-time store positions are eligible to participate in incentive programs, health benefits, paid time off, a 401(k), an employee discount, and a casual work environment. The position may also be eligible for a bonus and/or other incentives.

Requirements

Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required.
Exceptional guest-service skills, including genuine and friendly assistance to every guest.
Clear verbal and written communication and listening skills in English, in person and over the phone.
Ability to work in a fast-paced, rapidly changing environment.
Ability to meet associate performance expectations, including attendance, professional dress, and grooming requirements.
Ability to operate the POS computer system and complete required paperwork.
Basic math skills, including addition, subtraction, multiplication, and division, and alphabetizing skills.
Self-motivation and ability to work as part of a team to complete tasks in a timely manner.
Problem-solving skills and sound judgment.
Ability to follow written, oral, or diagrammed instructions.
Ability to work alone and stand and move throughout the store unassisted for up to 10 hours per day.
Ability to work a flexible schedule, including extended hours or days as necessary, nights, weekends, and some holidays; minimum availability of 3 days per week.
Ability to remain effective under pressure and handle stress in a manner acceptable to others and the organization.
Ability to bend, stoop, reach with arms and hands, climb ladders, and lift merchandise weighing up to 30 pounds from ground level to a minimum height of 4 feet.

Nice To Haves

At least 1 year of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Bilingual English/Spanish speaking and writing skills preferred.

Responsibilities

Greet guests, respond to questions and concerns, help guests meet their video gaming needs, explain promotions and the trade-in program, recommend additional items, apply selling behaviors, and thank guests for choosing GameStop.
Prioritize guests over tasks, circulate throughout the store, support the shopping environment, and build guest relationships that lead to sales and repeat business.
Process purchases and returns accurately through the POS system and respond promptly, courteously, and professionally to in-person and phone inquiries.
Promote guest benefits, including the new title reservations program and Pro Rewards loyalty program.
Keep all store areas, including restrooms, clean, organized, and merchandised according to company guidelines; ensure fixtures and equipment are in proper working order.
Complete Omni-Channel orders daily.
Protect company assets through inventory control and loss-prevention practices, including scam awareness, safety practices, and required bank deposits.
Conduct inventory counts; stock and restock merchandise; and move, organize, and alphabetize products on the selling floor.
Support store management in meeting sales, profit, and shrink goals and complete required administrative and operational duties.
Count, balance, and reconcile daily business transaction totals in the POS system; complete closeout paperwork and deposit slips accurately; and help ensure sufficient cash and change for transactions.
Make daily bank deposits in accordance with established guidelines and loss-prevention safety guidelines.
Check shipments for shortages or discrepancies, record them in the POS system, and report them to the appropriate store manager.
Process defectives, recalls, and stock pulls accurately and promptly, with boxes properly labeled and packing lists included.
Visually inspect associates’ and leaders’ packages and/or belongings at store closing or at the end of a shift.
Supervise and delegate tasks to Sales Associates when management is absent.
Follow GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
Follow all opening and closing procedures.
Observe associate performance and provide timely, appropriate feedback to store management.