Retail Keyholder

GameStop•Bozeman, MT

6d•Onsite

About The Position

At GameStop, the Retail Keyholder assists the store management team, with moderate supervision, in executing and supervising store activities. The role provides outstanding guest service within a sales culture built around GameStop’s Circle of Life buy, sell, trade, and reservation business model. The Keyholder helps keep products accessible and purchasable, shares product and gaming knowledge to support sales, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business. The position also supports store operations, inventory control, loss prevention, sales and profit goals, daily financial reconciliation, and opening and closing procedures. In the absence of management, the Keyholder supervises and delegates tasks to Sales Associates and provides feedback on associate performance to store management. The role requires flexible scheduling, including nights, weekends, some holidays, and extended hours or days as needed.

Requirements

Proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required.
Exceptional guest service skills and the ability to provide genuine, friendly assistance.
Clear verbal and written communication and listening skills in English, in person and by phone.
Ability to work in a fast-paced, rapidly changing environment and remain effective under pressure.
Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
Ability to operate a POS computer system and complete required paperwork.
Basic math skills, including addition, subtraction, multiplication, and division, and alphabetizing skills.
Self-motivation and ability to work as part of a team to complete tasks in a timely manner.
Problem-solving skills and sound judgment.
Ability to follow written, oral, or diagram-form instructions.
Ability to work alone and stand and move throughout the store unassisted for up to 10 hours per day.
Ability to bend, stoop, reach, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to at least 4 feet.
Flexible availability, including extended hours or days as needed, nights, weekends, and some holidays; minimum availability of 3 days per week.

Nice To Haves

At least 1 year of retail sales, guest service, and/or management experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.

Responsibilities

Provide prompt, courteous, and effective guest service, including greeting guests, addressing questions and concerns in person or by phone, assisting with gaming needs, and thanking guests for choosing GameStop.
Use selling behaviors, inform guests about promotions and the trade-in program, recommend additional items when appropriate, and promote title reservations and the Pro Rewards loyalty program.
Prioritize guest needs by circulating throughout the store and support a shopping environment that encourages sales and repeat business.
Process purchases and returns accurately using the Point-of-Sale (POS) computer system.
Maintain clean, organized, and properly merchandised store areas, including restrooms, and ensure fixtures and equipment are in working order.
Complete Omni-Channel orders daily.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, and bank deposits as required.
Conduct inventory counts; stock and restock merchandise; and ensure products are represented, organized, and alphabetized on the selling floor.
Support store management in meeting sales, profit, and shrink goals and complete required administrative and operational duties.
Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and deposit slips accurately; and help ensure sufficient cash and change for transactions.
Make daily bank deposits in accordance with established guidelines and loss prevention safety practices.
Check shipments for shortages or discrepancies, record them in the POS system, and report them to the appropriate store manager.
Process defectives, recalls, and stock pulls promptly and accurately, ensuring boxes are labeled and include packing lists.
Visually inspect associates’ and leaders’ packages or belongings at store closing or at the end of a shift.
Supervise and delegate tasks to Sales Associates when management is absent.
Follow GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
Follow all opening and closing procedures.
Observe associate performance and provide timely, appropriate feedback to store management.