Retail Keyholder

GameStop • Huntington, WV

3d • Onsite

About The Position

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising store activities. The role delivers guest service within GameStop’s Circle of Life buy, sell, trade, and reservation business model; keeps products accessible and the shopping environment clean and organized; shares product and gaming knowledge to support sales; and fosters guest loyalty and repeat business. The Keyholder also supports inventory control, loss prevention, store operations, and sales goals, and supervises and delegates tasks to Sales Associates when management is absent.

The position requires working a flexible schedule, including extended hours or days as needed, nights, weekends, and some holidays, with availability at least three days per week. The employee must be able to work alone and stand and move throughout the store for up to 10 hours per day, as well as bend, stoop, reach, climb ladders, and lift merchandise weighing up to 30 pounds from ground level to at least four feet.

Requirements

• Proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent.
• Exceptional guest-service skills and the ability to provide genuine, friendly assistance to every guest.
• Clear verbal and written communication and listening skills in English, in person and by phone.
• Ability to work in a fast-paced, rapidly changing environment.
• Ability to meet performance expectations, including attendance, professional dress, and grooming requirements.
• Ability to operate the POS computer system and complete required paperwork.
• Basic arithmetic and alphabetizing skills.
• Self-motivation and ability to work as part of a team to complete tasks in a timely manner.
• Problem-solving skills and sound judgment.
• Ability to follow written, oral, or diagrammed instructions.
• Ability to make bank deposits while following loss prevention safety guidelines.
• Ability to work a flexible schedule, including extended hours or days as necessary, nights, weekends, and some holidays; availability at least three days per week.
• Ability to remain effective under pressure and handle stress in a manner acceptable to others and the organization.
• Ability to work alone and stand and move throughout the store unassisted for up to 10 hours per day.
• Ability to bend, stoop, reach with arms and hands, climb ladders, and lift merchandise weighing up to 30 pounds from ground level to a minimum height of four feet.

Nice To Haves

• At least one year of retail sales, guest service, and/or management experience.
• Video game knowledge.
• Bilingual English/Spanish speaking and writing skills.

Responsibilities

• Promptly greet guests, respond courteously to questions and concerns, and help them meet their video gaming needs.
• Inform guests about promotions and the trade-in program, recommend additional items, apply selling behaviors, and thank guests for choosing GameStop.
• Prioritize guests over tasks by circulating throughout the store and supporting a welcoming shopping environment.
• Support visual and operational aspects of the store and build guest relationships that encourage sales and repeat business.
• Accurately process guest purchases and returns through the POS system.
• Answer phone calls promptly and professionally and address guest comments or questions in person or by phone.
• Promote guest benefits, including the new title reservations program and Pro Rewards loyalty program.
• Keep all store areas, including restrooms, clean, organized, and merchandised according to company guidelines; ensure fixtures and equipment are in working order.
• Complete Omni-Channel orders daily.
• Protect company assets through inventory control, loss prevention, scam awareness, safety practices, and bank deposits as required.
• Conduct inventory counts; stock and restock merchandise; and move, organize, and alphabetize products on the selling floor.
• Support store management in meeting sales, profit, and shrink goals and complete administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals in the POS system.
• Complete daily closeout paperwork and bank deposit slips accurately and ensure the store has adequate cash and change for transactions.
• Make daily bank deposits in accordance with established guidelines and loss prevention safety guidance.
• Check shipments for discrepancies or shortages, record discrepancies in the POS system, and report them to store management as needed.
• Process defectives, recalls, and stock pulls promptly and accurately, with boxes properly labeled and packing lists included.
• Visually inspect associates’ and leaders’ packages or belongings at closing or at the end of a shift.
• Supervise and delegate tasks to Sales Associates when management is absent.
• Follow GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely, appropriate feedback to store management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED