Full Time Assistant Store Manager (Store 7858)

GameStop•East Rutherford, NJ

About The Position

The Assistant Store Manager works with minimal supervision to support the Store Manager in all facets of store operations. Using GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, this role helps develop a sales culture by offering individualized solutions, professional conduct, and outstanding guest service grounded in a shared passion for gaming. The Assistant Store Manager helps make products easy to see and buy, build sales through product and gaming knowledge, maintain a clean and organized shopping environment, and grow guest loyalty and repeat business. The role supervises Sales Associates and Retail Keyholders when the Store Manager is absent. The position combines guest service and sales with store operations, staffing support, training, inventory control, loss prevention, cash handling, administrative work, and maintaining store safety and presentation. The schedule is flexible and may include extended hours or days, nights, weekends, and some holidays; availability is required at least three days per week. The role requires standing and moving throughout the store for up to 12 hours per day and handling merchandise weighing up to 30 pounds. Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. The position may also be eligible for a bonus and/or other incentives. The listed pay range is $18.67–$22.67.

Requirements

Provide proof of identity and eligibility to legally work in the United States.
Be at least 18 years old.
High school diploma or equivalent required.
Possess an outgoing, welcoming personality and strong people skills.
Provide genuine, individualized assistance to every guest.
Demonstrate clear verbal and written communication and listening skills in English, in person and by phone.
Achieve objectives in a fast-paced, rapidly changing environment.
Work independently and as part of a team, completing assigned tasks in a timely manner.
Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
Operate a POS computer system.
Possess basic mathematics and alphabetizing skills and complete required paperwork properly.
Carry out written, oral, or diagrammed instructions and execute financial tasks in accordance with company policy.
Work a flexible schedule, including extended hours or days as necessary, nights, weekends, and some holidays; be available at least three days per week.
Manage pressure constructively, adapt to stressful situations without negatively affecting guest interactions, and demonstrate creativity and problem-solving.
Be reliable and trustworthy, use good judgment, and be able to work alone.
Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to at least four feet, and use basic fine and gross motor skills.
For positions in stores located on military bases, possess or acquire during onboarding a working understanding of military ranks and related insignia.

Nice To Haves

An associate’s degree or accredited bachelor’s degree emphasizing business, marketing, merchandising, or a related field.
At least six months of retail management experience.
At least two years of retail sales, guest service, and/or management experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.

Responsibilities

Provide prompt, courteous, individualized guest service; answer questions, address concerns, recommend products, communicate promotions, apply selling behaviors, and thank guests.
Support the store’s total shopping environment, including visual presentation, operational elements, sales initiatives, and guest relationships.
Process guest purchases and returns accurately through the Point-of-Sale (POS) system, including providing correct change and receipts.
Respond to guest inquiries in person and by phone, and escalate issues or complaints to the Store Manager when appropriate.
Promote guest benefits, including title reservations, trade-ins, and the Pro Rewards loyalty program.
Assist the Store Manager in setting service expectations, training associates, observing performance, providing feedback and recognition, and addressing performance concerns as directed.
Partner with the Store Manager to ensure associates complete onboarding, job, and compliance training before independently opening or closing a shift.
Help schedule associates, ensure breaks and meals are accounted for, supervise staffing levels, approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Maintain clean, organized, properly merchandised store areas, including restrooms, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, package or belongings inspections when appropriate, and delivery of bank deposits as required.
Support the team in meeting sales, profit, and shrink goals, and complete administrative and operational duties.
Perform inventory counts; stock and restock merchandise; and organize and alphabetize products on the sales floor.
Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and deposit slips; maintain sufficient cash and change; and make deposits according to guidelines.
Verify shipments, record discrepancies, conduct merchandise counts, and communicate inventory discrepancies to the Store Manager or District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, with properly labeled boxes and packing lists.
Maintain awareness of associate and guest safety, address hazards, and report injuries according to company guidelines.
Maintain organized store records and files and help ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders when the Store Manager is absent.
Follow GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct, and comply with opening and closing procedures.