About The Position

The Assistant Store Manager assists with supervising day-to-day store activities and ensuring overall store performance. The role includes managing schedules, developing operational action plans, identifying training opportunities, and supporting the development and growth of the team. The Assistant Store Manager helps maintain customer service, inventory, product quality, cleanliness, and compliance with company policies and procedures.

Requirements

  • Must be at least 18 years of age.
  • Ability to work independently and as part of a team.
  • Ability to provide and lead others in providing prompt, courteous customer service.
  • Ability to build rapport, trust, and open communication that supports direct reports’ growth and job performance.
  • Ability to interpret and apply company policies and procedures.
  • Ability to establish goals and guide employee performance to ensure work quality and completion.
  • Ability to evaluate and drive personal and team performance.
  • Ability to understand and apply management principles related to budgeting, personnel costs, and expenses.
  • Ability to operate a cash register efficiently and accurately.
  • Ability to safely operate an electric or manual hand jack, floor scrubber, and cardboard baler, and perform general cleaning duties to company standards.
  • Excellent verbal and written communication skills.
  • Ability to stay organized, multitask efficiently, follow instructions, and attend to detail.
  • Meet applicable state and local requirements for handling and selling alcoholic beverages.
  • At least 3 years of progressive experience in a retail environment.
  • Ability to stock merchandise and handle products weighing up to 45 pounds, including placing products on shelving at various heights.
  • Ability to regularly sit, stand, bend, reach, push, pull, lift, carry, and walk about the store.

Nice To Haves

  • High school diploma or equivalent preferred.
  • Prior management experience preferred.

Responsibilities

  • Assist the direct leader in developing and implementing action plans to improve operating results.
  • Establish and communicate job responsibilities and performance expectations to direct reports.
  • Identify training and development opportunities for direct reports.
  • Communicate and model company strategy and core values to foster teamwork and employee engagement.
  • Monitor the competitive environment and inform the direct leader about needed adjustments.
  • Provide product feedback and recommend items to add or discontinue.
  • Participate in interviewing store personnel.
  • Communicate weekly information, team milestones, developments, and concerns.
  • Ensure personnel follow inventory procedures, product-handling guidelines, and cash-control policies.
  • Resolve operational customer concerns appropriately when the direct leader is absent.
  • Identify and correct hazards, ensure proper ergonomics, and maintain store equipment in proper working order.
  • Maintain store cleanliness standards and proper signage.
  • Assist the direct leader with maintaining stock levels through product ordering.
  • Merchandise products neatly to maximize sales.
  • Ensure product quality and freshness and maintain accurate product signage.
  • Assist with store payroll and total-loss budgets, inventory counts, and training new employees.
  • Supervise day-to-day team operations and escalate issues when necessary.
  • Ensure direct reports complete assigned responsibilities promptly and effectively to provide a high level of customer service.
  • Follow company policies and procedures and protect the security and confidentiality of documents and data.
  • Perform other duties as assigned.
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