About The Position

The Assistant Store Manager assists with supervising day-to-day store activities and ensuring overall store performance. The role includes managing schedules, developing operational action plans, identifying training opportunities, and helping develop and grow the team. The Assistant Store Manager supports the direct leader, supervises team operations, and helps ensure prompt and courteous customer service, effective store operations, and compliance with company policies and procedures. This is a full-time position averaging 38 hours per week. Starting wage is $26.00 per hour, increasing to $27.00 per hour in Year 2. Duties may be performed with or without reasonable accommodation.

Requirements

  • Must be at least 18 years of age.
  • Ability to work independently and within a team environment.
  • Ability to provide and lead others in providing prompt and courteous customer service.
  • Ability to build rapport, trust, and open communication to support direct reports’ growth and job performance.
  • Ability to interpret and apply company policies and procedures.
  • Ability to establish goals and guide employee performance to ensure quality and completion of work assignments.
  • Ability to evaluate and drive the performance of self and others.
  • Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses.
  • Ability to operate a cash register efficiently and accurately.
  • Ability to safely and properly operate an electric or manual hand jack, floor scrubber, and cardboard baler, and perform general cleaning duties to company standards.
  • Excellent verbal and written communication skills.
  • Ability to stay organized, multitask efficiently, follow instructions, and pay attention to detail.
  • Must meet applicable state and local requirements for handling and selling alcoholic beverages.
  • A minimum of 3 years of progressive experience in a retail environment.
  • A combination of education and experience providing equivalent knowledge.
  • Ability to stock merchandise from receiving to shelving and place products weighing up to 45 pounds on shelves at various heights.
  • Ability to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store.
  • Must be able to perform duties with or without reasonable accommodation.

Nice To Haves

  • High school diploma or equivalent preferred.
  • Prior management experience preferred.

Responsibilities

  • Assist the direct leader with developing and implementing action plans to improve operating results.
  • Establish and communicate job responsibilities and performance expectations to direct reports.
  • Identify training and development opportunities for direct reports.
  • Communicate and model company strategy and core values to foster teamwork and employee membership.
  • Monitor the local competitive environment and inform the direct leader of adjustments needed to maintain the company’s competitive position.
  • Provide product feedback and recommend items to add or discontinue.
  • Participate in interviewing store personnel.
  • Communicate weekly information, team milestones, developments, and concerns.
  • Ensure store personnel follow inventory procedures, product handling guidelines, and cash control policies.
  • Resolve operational customer concerns appropriately when the direct leader is absent.
  • Identify and rectify hazards, ensure proper ergonomics, and keep store equipment in proper working order.
  • Maintain store cleanliness standards and proper signage.
  • Assist the direct leader in maintaining stock levels through appropriate product ordering.
  • Merchandise products neatly to maximize sales.
  • Ensure product quality and freshness and the accuracy of product signage.
  • Assist with achieving store payroll and total loss budgets, conducting inventory counts, and training new employees.
  • Supervise day-to-day team operations and escalate issues to appropriate support or leadership when needed.
  • Ensure direct reports complete assigned responsibilities promptly and effectively to provide a high level of customer service.
  • Comply with company policies and procedures and protect the security and confidentiality of documents and data.
  • Perform other duties as assigned.
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