Retail Store Supervisor / Keyholder

Total Wine & More • El Paso, TX

6d • $17 - $24

About The Position

As a Supervisor, you support the management team in growing the company brand. You support store operations and help build a sales and service culture that delivers best-in-class service and brings to life a distinctive world of adult beverages and more for customers. Internally, the role is referred to as Supervisor and reports to the store management team.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of experience, including at least 1 year of proven supervisory experience in a retail setting.
• Strong interpersonal skills and a team-player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.
• Must be at least 21 years of age.
• Ability to walk, repeatedly bend down, and remain on feet for 8–10 hours a day.
• Ability to safely lift, load, and handle cases and pallets.
• Ability to climb ladders and lift 50 pounds overhead repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

Responsibilities

• Serve as a team member supporting the service team, merchandising, and front-end operations, while driving sales and key performance metrics.
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training and ongoing development to enhance product knowledge and sales skills.
• Ensure compliance with applicable laws and regulations related to alcohol sales and maintain a safe, compliant store environment.
• Maintain store safety and cleanliness standards.
• Perform other duties as assigned.

Benefits

• Paid time off (PTO).
• Generous store discounts.
• Health care plans, including medical, prescription, dental, and vision coverage.
• 401(k).
• Health savings account (HSA) and flexible spending account (FSA).
• Pre-tax commuter benefits.
• Disability and life insurance coverage.
• Paid parental leave.
• Pet insurance.
• Critical illness and accident insurance.
• Discounted home and auto insurance.
• College tuition assistance.
• Career development and product training.
• Consumer classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED