Retail Store Specialist - (Customer Service/Merchandising) - Full Time
About The Position
The Store Specialist at Ocean State Job Lot plays a key role in creating a positive and engaging customer experience. The position handles customer service, complex point-of-sale transactions, and the smooth operation and merchandising of assigned areas while following company policies and merchandising guidelines. It also provides oversight of assigned associates and activities. The role works primarily in a climate-controlled environment with minimal safety or health hazards. It involves extended periods of moving, remaining stationary, ascending, descending, and positioning oneself throughout the shift. Frequent physical activities include using hand tools, climbing or descending a ladder, moving, reaching, and lifting; the associate should be able to lift 35 pounds regularly. Overnight and weekend assignments may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- Basic math and reading skills.
- Legible handwriting.
- Good verbal and written communication skills.
- Must be at least 18 years of age.
- Full-time associates must be available to work as needed by the business, including nights and weekends.
- Ability to lift 35 pounds regularly and perform the physical activities described for the role.
Nice To Haves
- Prior retail merchandising, customer service, and/or cashier experience in other retail environments is preferred.
Responsibilities
- Build lasting customer relationships by providing exceptional service through the T.R.E.A.T. model and fostering a welcoming environment.
- Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
- Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
- Maintain visually appealing displays, restock assigned areas, and merchandise new items according to company guidelines.
- Train and coordinate assigned associates and manage breaks according to policy and regulations.
- Communicate issues and opportunities for improvement to store leadership.
- Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
- Handle daily damages and returns according to established procedures.
- Perform other duties and tasks as assigned by supervisors or managers.
Benefits
- 30% associate discount
- Wellbeing time and Care.com access
- Sick time pay, vacation, and holiday pay
- Medical, dental, vision, life insurance, critical illness, and accident coverage
- Flexible Spending Account (FSA)
- Short-term disability for full-time associates
- Accolade Care personalized healthcare support
- Referral bonus eligibility
- Tuition reimbursement for full-time associates
- Profit sharing bonus
- 401K retirement savings plan
- OSJL Vacations and discounts at partner companies
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
