Retail Store Specialist - (Customer Service/Merchandising) - Full Time
About The Position
The Store Specialist role at Ocean State Job Lot plays a key role in creating a positive and engaging customer experience. The position handles customer service, processes complex point-of-sale transactions, and supports the smooth operation and merchandising of assigned areas while adhering to Company policies and merchandising guidelines. It also provides oversight of assigned associates and activities. The role works primarily in a climate-controlled environment with minimal potential safety or health hazards. It involves extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete tasks throughout the shift. The position also involves frequent physical activities, including using hand tools, climbing or descending a ladder, moving, reaching, and lifting; associates should be able to lift 35 pounds on a regular basis. Overnight and weekend assignments may be required.
Requirements
- Basic math and reading skills.
- Legible handwriting.
- Good verbal and written communication skills.
- Must be 18 years of age or older.
- Full-time associates must be available to work as needed by the business, including nights and weekends.
- Should be able to lift 35 pounds on a regular basis.
Nice To Haves
- Prior retail merchandising, customer service, and/or cashier experience in other retail environments is preferred.
Responsibilities
- Build lasting customer relationships by providing exceptional service through the T.R.E.A.T. model and fostering a welcoming environment.
- Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
- Promote Company-wide customer initiatives, including donations, loyalty programs, and promotions.
- Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
- Train and coordinate assigned associates and manage breaks according to policy and regulations.
- Communicate issues and improvement opportunities to store leadership.
- Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
- Handle daily damages and returns according to established procedures.
Benefits
- 30% associate discount.
- Wellbeing time and Care.com access.
- Paid sick time, vacation, and holiday pay.
- Medical, dental, vision, and life insurance, plus critical illness and accident coverage.
- Flexible Spending Account (FSA) for healthcare and dependent care costs.
- Short-term disability coverage for full-time associates.
- Accolade Care personalized healthcare support and navigation.
- Eligible for referral bonus.
- Tuition reimbursement for full-time associates.
- Profit sharing bonus.
- 401K retirement savings plan.
- OSJL Vacations and discounts at partner companies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
